Stakeholder Ticketing Coordinator - Hybrid Schedule

Rugby World Cup Australia; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work schedule (Mon & Fri from

Modern office near Hyde Park

Wellbeing program & social events

Locker-room amenities

Job summary

Rugby World Cup Australia is seeking a Stakeholder Ticketing Coordinator to join our team in the Sydney CBD. You will support end-to-end delivery of the RWC 2027 Stakeholder (B2B) Ticketing Program, coordinating daily ticketing administration, maintaining stakeholder records, and ensuring seamless operations across 52 matches and 8 venues.

Reporting to the Stakeholder Ticketing Lead, you will act as the primary contact for stakeholders, resolve issues, and contribute to reports, guides, and

Qualifications

• 1–3 years’ experience in ticketing, major events, customer service, stakeholder management, or a related operational/administrative role.
• Proven ability to manage high-volume stakeholder enquiries (50–200+ per week) while building strong relationships.
• Excellent communication skills (written and verbal) with timely and solution‑focused support.
• High attention to detail and accuracy across data entry, entitlements, reporting, and ticketing systems.
• Strong organisational skills with ability to manage multiple priorities in fast-paced environments.
• Tech‑savvy with Microsoft Office, especially Excel; CRM/ticketing platforms experience advantageous (Ticketmaster preferred).

Responsibilities

• Coordinate stakeholder ticket requests, orders, entitlements, and day-to-day administrative tasks.
• Support delivery of stakeholder (B2B) sales phases and maintain records across ticketing systems.
• Prepare reports, sales updates, reconciliations, and monitor payments with Ticketmaster and Finance.
• Act as primary contact for stakeholder queries, delivering timely and solution-focused support.
• Build relationships and coordinate distribution of stakeholder communications and updates.
• Assist with briefing materials and support match-day operations.
• Manage stakeholder accounts in the Client Ticket Portal (CTP) ensuring data accuracy and entitlements.
• Review seating manifests, allocations, and ticket distribution; escalate system issues as required.
• Support tournament-time delivery through operational documentation, guides, and general ticketing assistance.

Skills

Ticketing

Major events

Customer service

Stakeholder management

Data entry

Excel

CRM/ticketing platforms

Tools

Ticketmaster

Job description

Rugby World Cup Australia is seeking a Stakeholder Ticketing Coordinator to join our team in the Sydney CBD. You will support end-to-end delivery of the RWC 2027 Stakeholder (B2B) Ticketing Program, coordinating daily ticketing administration, maintaining stakeholder records, and ensuring seamless operations across 52 matches and 8 venues.

Reporting to the Stakeholder Ticketing Lead, you will act as the primary contact for stakeholders, resolve issues, and contribute to reports, guides, and