Ticketing Operations Manager

Rugby World Cup; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

Hyde Park office location

Wellbeing programs

Team socials

Job summary

Rugby World Cup Australia (RWCA) is seeking an experienced Ticketing Operations Manager to lead end-to-end ticketing for the 2027 event from our Sydney office. You will coordinate ticketing across venues, partner with Ticketmaster, manage inventories and seating plans, and collaborate with internal teams to optimise fan experience and revenue.

The role requires strong planning, stakeholder management and leadership, with availability for evenings and weekends during event peaks to ensure a

Qualifications

• 5+ years’ experience delivering ticketing operations for major events in Australia.
• Deep knowledge of ticket sales processes and ticketing platforms (ideally Ticketmaster).
• Strong data analysis capability using complex data sets to identify trends and inform decisions.
• Excellent communicator with the ability to build strong, collaborative relationships quickly across diverse stakeholder groups.
• Proven ability to work cross‑functionally to deliver shared objectives in fast‑paced environments.
• Demonstrated leadership skills and the ability to motivate others in a high‑performance team.
• Highly organised with exceptional attention to detail and ability to manage multiple deadlines.

Responsibilities

• Lead the delivery of world‑class ticketing operations across multiple match venues.
• Build strong partnerships with internal teams, venues, and external providers to meet operational needs and maximise ticket revenue.
• Oversee seating manifests, fan‑flow planning, and venue reviews to ensure accurate data and seamless spectator movement.
• Work with Ticketmaster, WREM, and RWCA to configure ticketing systems, manage inventory, and plan on‑sales across all phases.
• Manage ticketing system controls, including hold codes, quotas, and seat allocations for all constituent groups.
• Coordinate ticket distribution processes, venue box office operations, access integration, and training for ticketing staff and volunteers.
• Provide venue‑specific ticketing information, contribute to policies and operational plans, and support reporting, insights, and stakeholder workshops.

Skills

Data analysis

Stakeholder management

Leadership

Cross-functional collaboration

Communication

Project planning

Tools

Ticketmaster

Ticketing systems

Job description

Closing date for applications is 1st October 2026

Full time Fixed Term Contract start October/November 2026 until November 2027

Location: Sydney (Gadigal), Australia

Rugby World Cup Australia (RWCA) is proud to deliver one of the world’s most iconic sporting events — the Men’s Rugby World Cup 2027. More than a tournament, it’s a celebration of Rugby’s spirit, Australia’s culture, and the power of sport to unite and inspire communities around the world.

Rugby World Cup Australia is looking for an experienced Ticketing Operations Manager to join the team!Based in our Sydney office and reporting to the Head of Ticketing Systems, you’ll lead the end‑to‑end delivery of ticketing operations for Rugby World Cup 2027. You’ll help shape the experience for more than 2.5 million fans across multiple venues coordinating smooth, efficient ticketing while supporting the needs of internal stakeholders. Success in this role comes from strong planning, clear communication, and the ability to navigate a wide range of stakeholder priorities. With deep ticketing expertise, you’ll play a key role in supporting audience and revenue goals for World Rugby and Rugby World Cup Australia (RWCA). You’ll collaborate closely with teams across WREM and RWCA including Venues, Premium Experiences, Security, and Commercial Operations to deliver a seamless and memorable ticketing experience for every fan.

Key responsibilities include but are not limited to:

• Lead the delivery of world‑class ticketing operations across multiple match venues.


• Build strong partnerships with internal teams, venues, and external providers to meet operational needs and maximise ticket revenue.


• Oversee seating manifests, fan‑flow planning, and venue reviews to ensure accurate data and seamless spectator movement.


• Work with Ticketmaster, WREM, and the RWCA to configure ticketing systems, manage inventory, and plan on‑sales across all phases.


• Manage ticketing system controls, including hold codes, quotas, and seat allocations for all constituent groups.


• Coordinate ticket distribution processes, venue box office operations, access integration, and training for ticketing staff and volunteers.


• Provide venue‑specific ticketing information, contribute to policies and operational plans, and support reporting, insights, and stakeholder workshops.

Qualifications & Experience

• 5+ years’ experience delivering ticketing operations for major events in Australia, including hands‑on implementation of large‑scale ticketing systems.


• Deep knowledge of ticket sales processes and ticketing platforms (ideally Ticketmaster), with strong familiarity with emerging ticketing technologies.


• Strong data analysis capability, using complex data sets to identify trends, inform decisions, and manage sensitive information with discretion.


• Excellent communicator with the ability to build strong, collaborative relationships quickly across diverse stakeholder groups.


• Proven ability to work cross‑functionally to deliver shared objectives in fast‑paced, high‑pressure environments.


• Demonstrated leadership skills, with the ability to motivate others and contribute to a positive, high‑performance team culture.


• Highly organised with exceptional attention to detail, able to prioritise effectively, manage multiple deadlines, and work flexibly including evenings and weekends during event periods.

Why You’ll Love It Here

• Competitive salary: We know world‑class talent deserves to be rewarded.


• Hybrid game plan: Work from home on Mondays and Fridays, with a 3-day in‑office schedule (Tues–Thu), moving to full-time in-office in 2027 as the tournament approaches.


• Unbeatable location: A modern space across from Sydney’s Hyde Park, just a 5‑minute walk from Town Hall, surrounded by public transport, great cafes, restaurants, and shops.


• Wellbeing first: Weekly fresh fruit, lunch and learns with a focus on keeping our team feeling their best on and off the field.


• Locker‑room ready: Showers, fresh towels, and Dyson hair tools so you can reset and refresh any time.


• Team spirit: Weekly drinks and social catchups that celebrate wins big and small.


• Make your mark: Play a key role in bringing the third largest sporting event in the world to life right here in Australia!

Australia’s hosting of the Rugby World Cup is a once-in-a-generation opportunity to grow the game, celebrate our people and culture, and deliver lasting social and economic impact. At the heart of our mission is diversity, inclusion, and legacy ensuring Rugby’s growth benefits all and inspires a new generation of players, fans, and communities. Join us in shaping an unforgettable celebration of Rugby, culture, and community.

In setting expectations, there will be a 2-round interview process in our Sydney office.

All applicants need to be able to obtain their own working rights in Australia.

Rugby World Cup Australia is committed to building a diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality and inclusion and welcome applications from all individuals, regardless of their background and are happy to provide reasonable accommodations during the recruitment process. We strive to be a diverse and inclusive workplace, which reflects the global sport we want to be and where everyone can be themselves and feel they belong.