Ticketing Operations Lead – World Cup 2027

Rugby World Cup; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

Hyde Park office location

Wellbeing programs

Team socials

Job summary

Rugby World Cup Australia (RWCA) is seeking an experienced Ticketing Operations Manager to lead end-to-end ticketing for the 2027 event from our Sydney office. You will coordinate ticketing across venues, partner with Ticketmaster, manage inventories and seating plans, and collaborate with internal teams to optimise fan experience and revenue.

The role requires strong planning, stakeholder management and leadership, with availability for evenings and weekends during event peaks to ensure a

Qualifications

• 5+ years’ experience delivering ticketing operations for major events in Australia.
• Deep knowledge of ticket sales processes and ticketing platforms (ideally Ticketmaster).
• Strong data analysis capability using complex data sets to identify trends and inform decisions.
• Excellent communicator with the ability to build strong, collaborative relationships quickly across diverse stakeholder groups.
• Proven ability to work cross‑functionally to deliver shared objectives in fast‑paced environments.
• Demonstrated leadership skills and the ability to motivate others in a high‑performance team.
• Highly organised with exceptional attention to detail and ability to manage multiple deadlines.

Responsibilities

• Lead the delivery of world‑class ticketing operations across multiple match venues.
• Build strong partnerships with internal teams, venues, and external providers to meet operational needs and maximise ticket revenue.
• Oversee seating manifests, fan‑flow planning, and venue reviews to ensure accurate data and seamless spectator movement.
• Work with Ticketmaster, WREM, and RWCA to configure ticketing systems, manage inventory, and plan on‑sales across all phases.
• Manage ticketing system controls, including hold codes, quotas, and seat allocations for all constituent groups.
• Coordinate ticket distribution processes, venue box office operations, access integration, and training for ticketing staff and volunteers.
• Provide venue‑specific ticketing information, contribute to policies and operational plans, and support reporting, insights, and stakeholder workshops.

Skills

Data analysis

Stakeholder management

Leadership

Cross-functional collaboration

Communication

Project planning

Tools

Ticketmaster

Ticketing systems

Job description

Rugby World Cup Australia (RWCA) is seeking an experienced Ticketing Operations Manager to lead end-to-end ticketing for the 2027 event from our Sydney office. You will coordinate ticketing across venues, partner with Ticketmaster, manage inventories and seating plans, and collaborate with internal teams to optimise fan experience and revenue.

The role requires strong planning, stakeholder management and leadership, with availability for evenings and weekends during event peaks to ensure a