Ticketing & Customer Services Manager

Festival of Voices; Hobart; Presencial; AUD 66.000 - 70.000; A tiempo parcial

Descripción de la vacante

Festival of Voices is seeking a Parental Leave Cover Ticketing & Office Manager in Hobart. The role focuses on administering Red61 ticketing, setting up events, managing bookings, and producing sales reports. Flexible 0.8 FTE with potential extension, based at Salamanca Arts Centre.

You will handle ticketing operations from setup to final reconciliations, support box office, and assist with office tasks. Attention to detail and systems thinking are essential in this hands‑on, varied role within

Formación

• Experience administering a ticketing, booking, database or CRM system.
• Experience with Red61 would be a significant advantage.
• Strong data accuracy and reporting skills.

Responsabilidades

• Administering Red61 and managing the Festival's ticketing setup.
• Setting up events, pricing, discounts, packages, seating plans and ticket inventory.
• Managing customer bookings, exchanges, enquiries and ticketing issues.
• Ensuring automated confirmations and pre-event information are accurate.
• Monitoring ticket sales and preparing regular sales reports and projections.
• Preparing ticketing reports for producers, venues and Festival team.
• Coordinating venue allocations, seating plans and ticketing logistics.
• Managing box office operations before and during the Festival.
• Training front‑of‑house staff and volunteers in ticketing systems.
• Assisting customers with accessibility needs and merchandise/pay-it-forward initiative.
• Completing reconciliations and providing attendance data for reporting.

Conocimientos

Ticketing systems

Red61 experience

Data reconciliation

Attention to detail

Organised

Herramientas

Red61

Descripción del empleo

Parental Leave Cover | Fixed-term, part-time

• Approximately 9 months, with handover period prior to parental leave and potential to extend
• Salamanca Arts Centre, Hobart | Flexible working arrangements available
• Variable hours across the festival cycle, with peak periods leading into and during the Festival
• Salary:$65,600–$70,400 per annum plus superannuation, pro rata at 0.8 FTE and dependent on skills and experience. Full-time equivalent: $82,000–$88,000 per annum.

Help keep the Festival running smoothly

We’re looking for someone who loves good systems, enjoys solving problems and understands that when it comes to ticketing, the details really matter.

The Ticketing & Office Manager is primarily responsible for managing Festival of Voices' ticketing operations, from building events and managing inventory through to customer bookings, reporting, box office operations and post-festival reconciliations.

At the heart of the role is Red61, our ticketing system. You’ll be responsible for the day-to-day administration of the system and making sure our events, prices, discounts, ticket allocations, customer communications and sales reporting are accurate and working as they should.

You’ll also provide some office and systems support across our small team, but ticketing is the primary focus of this position.

If you're someone who enjoys systems, can keep track of lots of moving parts and stays calm when something isn't quite working the way it should, we'd love to hear from you.

What you’ll be doing

There is plenty of variety, but your main focus will be managing ticketing from event setup through to final reconciliation.

You’ll be responsible for things like:

• Administering Red61 and managing the Festival's ticketing setup.
• Setting up events, pricing, discounts, packages, seating plans and ticket inventory.
• Managing customer bookings, exchanges, enquiries and ticketing issues.
• Making sure automated confirmations, pre-event information and other ticketing communications are accurate.
• Monitoring ticket sales and preparing regular sales reports, projections and comparative analysis.
• Preparing ticketing reports for producers, venues, artist managers and the Festival team.
• Coordinating venue allocations, seating plans and ticketing logistics.
• Managing box office operations before and during the Festival.
• Training and supporting box office and front-of-house staff and volunteers in our ticketing systems.
• Supporting customers with accessibility requirements and helping make their Festival experience as straightforward as possible.
• Managing Festival merchandise sales and our pay-it-forward initiative.
• Completing ticketing and revenue reconciliations after events and at the end of the Festival.
• Providing accurate ticketing and attendance data for reporting, funding applications and acquittals.

Alongside ticketing, you’ll provide practical operational and office support, including maintaining systems, coordinating IT or facilities issues when needed, and helping the wider team keep things running smoothly.

Who we’re looking for

Most importantly, we want someone comfortable working with systems and data who can take responsibility for getting the details right.

Ideally, you'll bring experience administering a ticketing, booking, database or CRM system.

Experience with Red61 would be a significant advantage, but we’re also interested in people who have managed comparable ticketing systems and are confident learning new technology.

You’ll probably be someone who:

• Is very organised and methodical
• Has excellent attention to detail
• Is comfortable working with numbers, reports and reconciliations
• Enjoys troubleshooting problems and finding solutions
• Can manage competing priorities and deadlines