Ticketing Manager

Untitled Group; City of Melbourne; Hybride; AUD 90 000 - 120 000; Plein temps

Résumé du poste

Untitled Group is seeking an experienced Ticketing Manager to lead ticketing operations for festivals and tours across Australia. You will manage pricing, packaging, and delivery across multiple channels, ensuring a seamless patron experience and revenue optimisation.

Based in Australia with flexibility for interstate remote work, you will collaborate with partners, vendors, and internal teams to align ticketing strategies with the company vision while maintaining high service standards.

Qualifications

• 3 to 4 years' experience in ticketing operations and delivery across both festivals and touring.
• Hands-on experience in ticket scaling and pricing.
• Advanced Excel and data management skills; ability to turn data into decisions.
• Excellent stakeholder management and conflict resolution skills.
• Clear and confident communicator, written and verbal.
• Strong time management and ability to juggle multiple events and priorities.
• Calm under pressure, solutions focused and resilient in fast changing festival environments.
• Box office management or supervisory event experience (an advantage).
• A real passion for music, live events and festival culture.

Responsabilités

• Ticketing operations and delivery: ensure a seamless and user-friendly ticketing experience through innovative solutions and technology enhancements.
• Coordinate and manage ticket sales across festivals and tours, including setting pricing strategies and overseeing sales channels.
• Onsite & operational event work involving box office, accreditation, ingress & gate management.
• Collaborate across teams: align ticketing strategies with overall business objectives and company vision.
• Manage relationships with ticketing partners, vendors, and sponsors to secure favourable terms and drive promotions.
• Work with Operations and Site teams to ensure event capacities, layouts, and access align with ticketing structures.

Connaissances

Advanced Excel

Data management

Stakeholder management

Communication

Time management

Calm under pressure

Festival experience

Ticketing systems

Pricing strategies

Outils

Ticketing systems

Description du poste

We are searching for an experienced Ticketing Manager to execute all operational ticketing activity across Untitled Group events and tours, ensuring accurate delivery, compliance with venue and partner requirements, and a seamless patron experience. The role bridges ticketing planning, building and operational hands-on delivery, managing systems, and stakeholder relationships to meet event and Untitled objectives. Success in this role will rely heavily on fulfilling ticketing strategies that ensure Untitled Group festivals, tours and events maximise revenue and customer experience through ticket sales.

We are open to an interstate remote-work location for the right candidate.

About you

TO SUCCEED IN THIS ROLE, YOU WILL HAVE

• 3 to 4 years' experience in ticketing operations and delivery across both festivals and touring
• Strong working knowledge of multiple ticketing systems, with hands on experience in ticket scaling and pricing
• Advanced Excel and data management skills, and the ability to turn data into decisions
• Excellent stakeholder management and conflict resolution skills, with a professional and diplomatic approach to competing demands
• A clear and confident communicator, written and verbal, with an adaptable and proactive mindset
• Strong time management and the ability to juggle multiple events and priorities without losing accuracy
• Calm under pressure, solutions focused and resilient in fast changing festival environments
• Box office management or supervisory event experience (an advantage)
• A real passion for music, live events and festival culture

The inherent requirements of this role require a flexible schedule that includes event work from time to time.

About us

ABOUT US

Based in Windsor, we are a professional but fun-loving outfit. We work hard. This is a job where change is constant and we are focused on delivering value to our customers. As an employee at Untitled you will have access to benefits including professional development opportunities, team mental health workshops, and yes...you have the opportunity to attend festivals and events!

We value:

• Passion - we care deeply about our work and our impact
• Innovation - we push boundaries and back bold ideas
• Collaboration - we win as a team
• Inclusivity - we create experiences that bring people together

Untitled Group values diversity and nurtures the uniqueness of our team and the individuals who make us stronger. We encourage candidates from diverse and/or minority backgrounds to express their interest. Our team is excited to share our experience, share our space and share the mic. We believe in creating a working environment where each individual is able to bring their full self to work and is valued for their unique contribution.

Responsibilities

Ticketing operations and delivery

• Ensure a seamless and user-friendly ticketing experience for customers through innovative solutions and technology enhancements.
• Coordinate and manage ticket sales across festivals and tours, including setting pricing strategies, creating ticketing packages and overseeing sales channels.
• Onsite & operational event work involving box office, accreditation, ingress & gate management.

Collaborate across teams

• Align ticketing strategies with overall business objectives and company vision.
• Manage relationships with ticketing partners, vendors, and sponsors to secure favourable terms and drive promotional initiatives.
• Work with Operations and Site teams to ensure event capacities, layouts, and access align with ticketing structures.

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Untitled Group acknowledges that our office, located in Naarm, is built on the lands of the Wurundjeri peoples of the Kulin Nation. We pay respect to elders past, present and emerging and thank them for their care of the land that continually provides us with many opportunities.