Theatre Hospitality Team Leader — Evenings & Weekends

West HQ; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

West HQ is seeking an enthusiastic Hospitality Relief Team Leader to support our Food & Beverage operations at the Sydney Coliseum Theatre. This leadership role focuses on guiding the team during performances and events to deliver outstanding guest experiences.

You will oversee bar and foyer service, coordinate staff, and mentor team members to uphold service standards in a fast-paced entertainment environment. RSA and First Aid are required or pending certification.

Qualifications

• Previous experience in a hospitality supervisory or team leadership role.
• Experience in a fast-paced Food & Beverage environment, preferably within theatre, entertainment or events.
• Strong knowledge of bar operations and beverage service.
• Excellent communication, interpersonal and customer service skills.
• Ability to confidently lead a team and remain calm under pressure.
• Strong organisational and problem-solving skills.
• A positive, hands-on approach to leadership and teamwork.
• High standards of personal presentation and grooming.
• Flexibility to work evenings, weekends and public holidays based on theatre performance schedules.
• Current NSW Responsible Service of Alcohol (RSA) competency.
• Current First Aid certification (or willingness to obtain).

Responsibilities

• Lead, motivate and support Food & Beverage Attendants during allocated shifts, ensuring high standards of service and presentation.
• Oversee hospitality operations, including bar and foyer service, ensuring efficient service before performances, during intermissions and after events.
• Deliver exceptional guest experiences, responding professionally to customer enquiries, feedback and complaints.
• Allocate tasks and coordinate staff to ensure smooth operations during busy performance and event periods.
• Support the training and mentoring of team members to maintain consistent service standards.
• Monitor stock levels, minimise wastage and ensure hospitality areas are prepared for service.
• Ensure adherence to RSA, food safety, WHS requirements and West HQ policies and procedures.
• Maintain high standards of cleanliness, personal presentation and operational readiness across all hospitality areas.

Skills

Team leadership

Customer service

Communication

Organisational skills

Problem solving

Calm under pressure

Personal presentation

Tools

NSW RSA competency

First Aid certificate

Job description

West HQ is seeking an enthusiastic Hospitality Relief Team Leader to support our Food & Beverage operations at the Sydney Coliseum Theatre. This leadership role focuses on guiding the team during performances and events to deliver outstanding guest experiences.

You will oversee bar and foyer service, coordinate staff, and mentor team members to uphold service standards in a fast-paced entertainment environment. RSA and First Aid are required or pending certification.