Internal Opportunity -Hospitality Relief Team Leader

West HQ; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

West HQ is seeking an enthusiastic Hospitality Relief Team Leader to support our Food & Beverage operations at the Sydney Coliseum Theatre. This leadership role focuses on guiding the team during performances and events to deliver outstanding guest experiences.

You will oversee bar and foyer service, coordinate staff, and mentor team members to uphold service standards in a fast-paced entertainment environment. RSA and First Aid are required or pending certification.

Qualifications

• Previous experience in a hospitality supervisory or team leadership role.
• Experience in a fast-paced Food & Beverage environment, preferably within theatre, entertainment or events.
• Strong knowledge of bar operations and beverage service.
• Excellent communication, interpersonal and customer service skills.
• Ability to confidently lead a team and remain calm under pressure.
• Strong organisational and problem-solving skills.
• A positive, hands-on approach to leadership and teamwork.
• High standards of personal presentation and grooming.
• Flexibility to work evenings, weekends and public holidays based on theatre performance schedules.
• Current NSW Responsible Service of Alcohol (RSA) competency.
• Current First Aid certification (or willingness to obtain).

Responsibilities

• Lead, motivate and support Food & Beverage Attendants during allocated shifts, ensuring high standards of service and presentation.
• Oversee hospitality operations, including bar and foyer service, ensuring efficient service before performances, during intermissions and after events.
• Deliver exceptional guest experiences, responding professionally to customer enquiries, feedback and complaints.
• Allocate tasks and coordinate staff to ensure smooth operations during busy performance and event periods.
• Support the training and mentoring of team members to maintain consistent service standards.
• Monitor stock levels, minimise wastage and ensure hospitality areas are prepared for service.
• Ensure adherence to RSA, food safety, WHS requirements and West HQ policies and procedures.
• Maintain high standards of cleanliness, personal presentation and operational readiness across all hospitality areas.

Skills

Team leadership

Customer service

Communication

Organisational skills

Problem solving

Calm under pressure

Personal presentation

Tools

NSW RSA competency

First Aid certificate

Job description

Internal Opportunity -Hospitality Relief Team Leader

Take centre stage and lead the team behind an exceptional theatre experience!

West HQ is seeking an enthusiastic and experienced Hospitality Relief Team Leader to support our Food & Beverage operations at the Sydney Coliseum Theatre.

This is an exciting opportunity for a motivated hospitality professional to step into a leadership role, supporting the team during theatre performances and events while ensuring exceptional customer service and smooth hospitality operations.

About the Role:

As a Relief Hospitality Team Leader, you will provide leadership and operational support as required, ensuring our hospitality team delivers memorable guest experiences in a fast-paced entertainment environment.

Key Responsibilities:

• Team Leadership: Lead, motivate and support Food & Beverage Attendants during allocated shifts, ensuring high standards of service and presentation.


• Operational Excellence: Oversee hospitality operations, including bar and foyer service, ensuring efficient service before performances, during intermissions and after events.


• Customer Service: Deliver exceptional guest experiences, responding professionally to customer enquiries, feedback and complaints.


• Team Coordination: Allocate tasks and coordinate staff to ensure smooth operations during busy performance and event periods.


• Training & Development: Support the training and mentoring of team members to maintain consistent service standards.


• Stock Management: Monitor stock levels, minimise wastage and ensure hospitality areas are prepared for service.


• Compliance & Safety: Ensure adherence to RSA, food safety, workplace health and safety requirements and West HQ policies and procedures.


• Presentation Standards: Maintain high standards of cleanliness, personal presentation and operational readiness across all hospitality areas.

Our Perfect Fit

• Previous experience in a hospitality supervisory or team leadership role.


• Experience working in a fast-paced Food & Beverage environment, preferably within theatre, entertainment or events.


• Strong knowledge of bar operations and beverage service.


• Excellent communication, interpersonal and customer service skills.


• Ability to confidently lead a team and remain calm under pressure.


• Strong organisational and problem-solving skills.


• A positive, hands-on approach to leadership and teamwork.


• High standards of personal presentation and grooming.


• Flexibility to work evenings, weekends and public holidays based on theatre performance schedules.


• Current NSW Responsible Service of Alcohol (RSA) competency.


• Current First Aid certification (or willingness to obtain).