Test Administrator (Sydney, AU) (26329)

Pearson; Sydney; Hybrid; AUD 52,000 - 56,000; Part time

Job summary

Pearson VUE is hiring a Casual Test Administrator at Level 2, 10 Bridge St Sydney NSW 2001. You will support exam delivery with a focus on customer service and security in a busy testing environment.

We offer shifts across Weekdays and Weekends, with operating hours from 7am to 11pm. The position is strictly casual, with a pay rate of $38.89 per hour and flexible morning/evening ranges to accommodate scheduling needs.

Qualifications

• High school diploma or equivalent required
• Minimum of 1 year customer service experience preferred
• Experience proctoring or invigilating exams highly desirable
• Beginner to intermediate Microsoft Office (Word, Excel, Outlook)
• Must be able to sit for long periods and lift up to 20 lbs

Responsibilities

• Provide exceptional customer service in a secure exam delivery environment.
• Comply with all testing procedures and company policies.
• Check and verify candidate identification against test registrations and help setup for tests.
• Explain exam procedures and proctor/invigilate candidates during testing.
• Troubleshoot technical issues with internal departments.
• Escalate policy breaches to relevant personnel.
• Perform light housekeeping tasks and sanitize equipment after each exam.

Skills

Customer service

Proctoring

Microsoft Office

Education

High school diploma or equivalent

Job description

Job Description

Pearson VUE (www.pearsonvue.com) is the global leader in delivering high-stakes exams to professionals and industries through their worldwide network of test centers and partnerships. Pearson VUE empowers millions of people to get their certifications and licenses in almost every industry to make progress in their lives and advance their careers. It also helps prepare testing candidates with courseware, scenario-based labs, practice tests, and more.

Pearson VUE offers a great environment to start or grow your career, we are now hiring a Casual Test Administrator to join our team at Level 2, 10 Bridge St Sydney NSW 2001.

Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts across Weekday (Monday to Friday) and Weekend (Saturday and Sunday). Our operating hours are between 7am and 11pm.

We offer an attractive pay rate of $38.89 per hour. Candidate must be flexible to work range of shifts in the morning and evening. This is strictly a Casual position and will remain as such.

As a Test Administrator, you’ll be responsible for:

• Providing exceptional customer service and a secure exam delivery environment.
• Complying with all testing procedures and strictly adhering to company policies
• Checking and verifying candidate’s identification against test registration; and helping them to set up for test
• Explaining the exam procedures and proctoring / invigilating candidates while testing
• Troubleshooting with internal departments to fix any technical issues
• Escalating any policy breaches immediately to relevant business personnel
• Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination Schedule
• Other ad hoc duties as directed.

To be successful in the position you’ll have:

• A High school diploma or equivalent is required
• Minimum of 1 year customer service experience is preferred
• Experience proctoring or invigilating exams is highly desirable
• Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook)
• Must be able to sit for long periods of time and be able to bend and lift to 20 lbs independently
• Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance

Core Competencies

• Detail Oriented
• Communication Skills
• Problem Solving
• Customer Focus
• Ethics and Value

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].

Job: Test Center Operations

Job Family: LEARNING_&_CONTENT_DELIVERY

Organization: Assessment & Qualifications

Schedule: PART_TIME

Workplace Type: On-site

Req ID: 26329