Test Administrator

Pearson; Melbourne; Sur place; AUD 51 000 - 58 000; Temps partiel

Résumé du poste

Pearson Australia is hiring a Casual Test Administrator at our Docklands center in Melbourne. You will support high-stakes exams by providing helpful customer service, ensuring exam security, and guiding candidates through check-in and test procedures.

The role requires a high school diploma, at least 1 year of customer service experience, and familiarity with Microsoft Office. You must be comfortable in a quiet testing environment and be able to work varied shifts including mornings and

Qualifications

• A High school diploma or equivalent is required.
• Minimum of 1 year customer service experience is preferred.
• Experience proctoring or invigilating exams is highly desirable.
• Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook).

Responsabilités

• Providing an exceptional customer service and a secure exam delivery environment.
• Complying with all testing procedures and strictly adhere to company policies.
• Checking and verifying candidate’s identification against test registration and helping them set up for test.
• Explaining the exam procedures and proctoring / invigilating candidates while testing.
• Troubleshooting with internal departments to fix any technical issues.
• Escalating any policy breaches immediately to relevant business personnel.
• Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination schedule.
• Other ad hoc duties as directed.

Connaissances

Customer service

Invigilation / proctoring

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

Test Administrator (Melbourne, AU) (26386)

Pearson Australia

Teaching Aides and Special Needs (Education and Training)

Customer Service

Invigilating

Troubleshooting

Pearson VUE (www.pearsonvue.com) is the global leader in delivering high stake exams to professionals and industries through their worldwide network of test centers and partnerships. Pearson VUE empowers millions of people to get their certifications and licenses in almost every industry to make progress in their lives and advance their careers. It also helps prepare testing candidates with courseware, scenario-based labs, practice tests, and more.

Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Casual Test Administrator to join our team at 1010 Latrobe Street, Docklands, VIC 3008.

Our ideal candidate demonstrates teamwork, with the availability to? work a variety of shifts across Weekday (Monday to Friday) and Weekend (Saturday and Sunday). Our operating hours is between 7am and 11pm.

We offer an attractive pay rate of 38.89 per hour. Candidate must be open to flexible to work range of shift in the morning and evening. This is strictly a Casual position and will remain as such.

As a Test Administrator you’ll be responsible for; providing an exceptional customer service and a secure exam delivery environment.

complying with all testing procedures and strictly adhere to company policies

Checking and verifying candidate’s identification against test registration; and helping them to set up for test explaining the exam procedures and proctoring / invigilating candidates while testing

Troubleshooting with internal departments to fix any technical issues

Escalating any policy breaches immediate to relevant business personnel

Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination Schedule

Other ad hoc duties as directed

To be successful in the position you’ll have;

A High school diploma or equivalent is required

Minimum of 1 year customer service experience is preferred

Experience proctoring or invigilating exams is highly desirable

Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook)

Must be able to sit for long periods of time and be able to bend and lift to 20 lbs with independently

Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance

Core Competencies

Detail Oriented

Communication Skills

Problem Solving

Customer Focus

Ethics and Value

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ***************@grp.pearson.com