Academic Proctor

Melbourne Polytechnic; Melbourne; On-site; AUD 46,000 - 65,000; Part time

Benefits offered by this job

Flexible work arrangements

Job summary

Melbourne Polytechnic is seeking an Academic Proctor for the Pearson Test Centre in Preston on a casual basis. The role involves invigilating computer-based English language proficiency examinations, verifying candidate identities and documents, and ensuring secure, compliant test delivery in alignment with Pearson VUE policies.

You will coordinate registration, admission, and test completion, handle inquiries, and provide professional service to internal and external clients while maintaining

Qualifications

• Demonstrated experience delivering high-quality customer service in a busy environment.
• Ability to communicate professionally and culturally sensitively with diverse clients.
• Commitment to accurate, responsive and consistent service while maintaining a positive client experience.
• Strong administrative skills to process information and maintain records.
• Proficiency with a range of software including Word, Excel, Access and email.
• Ability to learn and operate Pearson testing systems and equipment, with basic troubleshooting.
• Good time management and ability to prioritise tasks in a busy test centre.
• Remain calm under pressure and respond effectively to issues while upholding service standards.
• Attention to detail and commitment to confidentiality and security in handling candidate data.

Responsibilities

• Invigilate computer-based Pearson English examinations from admission to completion.
• Verify candidate documents, manage check-in/out and ensure secure testing conditions.
• Monitor sessions with CCTV and escalate suspected irregularities per protocols.
• Provide professional, responsive customer service to candidates and staff.
• Operate Pearson online testing systems and equipment; troubleshoot basic issues.
• Maintain daily test centre administration and accurate examination records.
• Prepare test-day records, incident reports and compliance documentation for audits.
• Apply Pearson VUE and Melbourne Polytechnic policies to testing operations.
• Collaborate with test centre colleagues and stakeholders to ensure smooth testing operations.
• Contribute to improvements in test administration and candidate services.

Skills

Customer service

Communication

Accuracy

Administration

MS Office

Pearson VUE systems

Time management

Calm under pressure

Attention to detail

Written communication

Verbal communication

Team collaboration

Initiative

Tools

Pearson VUE

Microsoft Word

Excel

Access

Email systems

Database systems

Job description

Position Title: Academic Proctor
Employment Type: Casual
Department: Bridging & Preparatory Studies
Location: Preston
Award / Agreement: Melbourne Polytechnic Academic and Professional Staff Agreement 2025(PACCT)
Classification Level: Casual PACCT 3.1

Hourly Rate: $40.15 per hour
Applications Close: Tuesday, 3 November 2026

Position Title: Academic Proctor
Employment Type: Casual
Department: Bridging & Preparatory Studies
Location: Preston
Award / Agreement: Melbourne Polytechnic Academic and Professional Staff Agreement 2025(PACCT)
Classification Level: Casual PACCT 3.1

Hourly Rate: $40.15 per hour
Applications Close: Tuesday, 3 November 2026

Job Summary

Support the fair, secure and compliant delivery of Pearson English language proficiency tests, ensuring examination integrity and a positive candidate experience.

Why You'll Love Working Here

Melbourne Polytechnic has delivered hands-on, future-focused education for more than 110 years. Our people play a vital role in supporting students, industries and communities across Victoria.

In this role, you’ll enjoy:

• Meaningful work that supports education, training, innovationand student success

• A supportive and collaborative team environment

• Flexible work arrangements, where applicable

• Exposure to diverse programs, systems and continuous improvement initiatives

• A values-driven organisation committed to inclusion, wellbeing and quality

About the Role

Reporting to the Coordinator Test Centre PTE, the Academic Proctor supports the fair, secure and compliant delivery of computer-based Pearson English language proficiency tests at Melbourne Polytechnic's Pearson Test Centre, ensuring examinations are conducted in accordance with Pearson VUE and Melbourne Polytechnic policies, procedures and testing requirements.

You will coordinate candidate registration, admission, invigilation and test completion activities, maintaining examination integrity, confidentiality and appropriate testing conditions. You will also provide operational and administrative support, monitor test sessions, respond to candidate enquiries and incidents, and assist with basic technical issues affecting test delivery.

As a customer-facing representative of Melbourne Polytechnic, you will provide professional, responsive and culturally sensitive service to a high volume of internal and external clients, contributing to a positive candidate experience and the effective operation of the Pearson Test Centre.

What You'll Do

• Invigilate computer-based Pearson English language proficiency examinations, supervising test sessions from candidate admission through to examination completion in accordance with prescribed testing procedures

• Verify candidate identity documents, biometric records and registration details, manage candidate check-in and check-out procedures, and maintain secure and appropriate examination conditions

• Monitor candidates through CCTV during examinations, identify potential irregularities or breaches of examination requirements, and respond to or upscale suspected malpractice in accordance with established protocols

• Provide professional, responsive and culturally sensitive customer service, assisting candidates with registration, scheduling, admission, testing enquiries and concerns

• Operate Pearson online testing systems and equipment, troubleshoot basic technical issues affecting registration, biometric equipment, workstations and audio-visual systems, and upscale complex issues where required

• Undertake daily test centre administration, including opening and closing procedures, room preparation, test commencement and completion activities, and maintenance of accurate examination records and documentation

• Prepare and maintain test-day records, incident reports and compliance documentation, ensuring the confidentiality, security and accuracy of candidate information and supporting Pearson VUE audits and quality reviews

• Apply Pearson VUE and Melbourne Polytechnic policies, procedures and security requirements, identifying and upscale examination misconduct, identity discrepancies, security incidents and other compliance concerns

• Work collaboratively with test centre colleagues, Melbourne Polytechnic staff and Pearson VUE stakeholders to support coordinated testing operations and consistent service delivery

• Contribute to improvements in test administration, candidate services and operational procedures, demonstrating initiative, adaptability and sound judgement in responding to changing service requirements

What You'll Bring

• Demonstrated experience delivering high-quality customer service in a busy, customer-facing environment, including managing enquiries, concerns and complaints

• Ability to communicate and interact professionally, respectfully and with cultural sensitiveness with clients from diverse backgrounds

• Demonstrated commitment to providing accurate, responsive and consistent service while maintaining a positive client experience

• Demonstrated administrative skills, with the ability to accurately process information, maintain records and follow established procedures

• Strong computer literacy and demonstrated ability to use a range of software applications, including Microsoft Word, Excel, Access, email and database systems

• Ability to learn and operate specialised testing systems and equipment and troubleshoot basic technical issues

• Strong organisational and time management skills, with the ability to prioritise competing tasks, manage multiple responsibilities and meet deadlines in a busy operational environment

• Demonstrated ability to remain calm under pressure, respond promptly to unexpected issues and identify practical solutions while maintaining service standards

• High level of accuracy, attention to detail and adaptability when performing administrative and compliance-related activities

• Well-developed written and verbal communication and interpersonal skills, with the ability to provide clear information and respond effectively to enquiries

• Demonstrated ability to work collaboratively with colleagues, contribute positively to team operations and maintain effective working relationships with internal and external stakeholders

• Ability to exercise initiative and sound judgement while working within established procedures and responsibilities

• Demonstrated ability to follow prescribed procedures and maintain confidentiality, security and quality assurance standards

• Ability to identify and respond appropriately to non-compliance, examination irregularities and operational risks

• Demonstrated commitment to professional conduct, integrity and impartiality in the delivery of services

• Understanding of and commitment to occupational health and safety, anti-discrimination, inclusive workplace practices and continuous improvement

Qualifications & Mandatory Checks

Appointment to this position is subject to meeting the qualification requirements (where applicable) and the successful completion of all mandatory employment checks.

Qualifications

To be considered for this role, applicants must hold relevant qualifications and/or equivalent experience aligned to the requirements of the role, as outlined in the Position Description.

Mandatory Checks

Appointment to this position is subject to the successful completion of all mandatory employment checks.

You must hold, or be eligible to obtain:

• A valid Victorian Working with Children Check (Employee)

• A National Police Check

• Any other role-specific employment, regulatory or safety checks required for the position

Please note: The relevance and suitability of qualifications will be assessed by the hiring manager as part of the selection process. Recruitment does not provide individual pre-assessments of qualifications prior to application.

What Happens Next

Our selection process may include:

• An interview (in person or via Microsoft Teams)

• Reference checks

• Employment and qualification verification

We aim to provide a respectful and timely recruitment experience for all applicants.

Questions?

For further information, please contact the Recruitment Team via***********@melbournepolytechnic.edu.au

Diversity and Inclusion

Melbourne Polytechnic is an equal opportunity and child-safe employer. We value the knowledge, skills and perspectives of Aboriginal and Torres Strait Islander peoples and strongly encourage applications from First Nations candidates. We also welcome applications from people with disability, people from culturally diverse backgrounds, women in underrepresented areas, and people of all genders, gender identities, sexual orientations and LGBTQIA+ communities.

Recruitment Agencies

Melbourne Polytechnic manages all recruitment directly. We do not accept unsolicited applications from agencies unless engaged through the State Purchasing Contract and with prior written approval.