Territory Machinery Support & Service Sales Specialist

Hitachi Construction Machinery Group; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Base salary + super + commission + car

Employee discounts program

Permanent full-time role

Supportive culture

Health insurance

Parental leave

Job summary

Hitachi Construction Machinery (Australia) Pty Ltd is seeking a Customer Support Representative at the Revesby branch. You will build strong customer relationships, provide proactive support, and help maximise equipment performance while identifying opportunities to grow parts and service sales across your territory.

Join a leading OEM with a strong legacy in construction and mining, offering a structured territory, ongoing training, and a supportive team focused on exceptional customer outcomes.

Qualifications

• Previous experience in customer service, sales, account management or product support.
• Mechanical aptitude and interest in construction/earthmoving machinery.
• Excellent communication and relationship-building skills.
• Ability to work autonomously with a structured territory and customer base.
• Current driver’s licence and willingness to travel throughout the assigned territory.

Responsibilities

• Build and maintain strong, long-term customer relationships.
• Manage an assigned customer portfolio and call cycle across territory.
• Identify opportunities to increase parts and service sales.
• Conduct machinery inspections and provide health recommendations.
• Prepare and follow up parts and service quotations.
• Promote service agreements, preventive maintenance and aftermarket support.
• Support customers with equipment deliveries and aftersales care.
• Collaborate with internal stakeholders to ensure outstanding customer service.
• Maintain accurate customer records and opportunities in CRM.

Skills

Customer service

Sales and account management

Mechanical aptitude

Communication skills

Organisational skills

Travel readiness

Tools

CRM systems

MS Office

Job description

Hitachi Construction Machinery (Australia) Pty Ltd is seeking a Customer Support Representative at the Revesby branch. You will build strong customer relationships, provide proactive support, and help maximise equipment performance while identifying opportunities to grow parts and service sales across your territory.

Join a leading OEM with a strong legacy in construction and mining, offering a structured territory, ongoing training, and a supportive team focused on exceptional customer outcomes.