Director, Community Housing — Lead Change & Belonging (Hybrid)

Beaumont People; Sydney; Hybrid; AUD 160,000 - 230,000; Full time

Job summary

St George Community Housing (SGCH) is seeking a Director, Community Housing to lead social housing programs and tenancy services. The role reports to the Chief Customer Officer and works within SGCH’s Senior Leadership Team, guiding a multi-disciplinary team across NSW, Victoria and Queensland.

The position operates in a permanent, full-time capacity with a hybrid work model and regular travel to SGCH locations.

Qualifications

• Significant leadership experience in community housing or related social services
• Strong operational leadership with experience managing large, geographically dispersed teams
• Executive to Board level advisory experience and strong financial acumen
• Demonstrated success leading transformation and continuous improvement initiatives
• Genuine commitment to supporting vulnerable communities and improving customer outcomes

Responsibilities

• Provide strategic and operational leadership for social housing programs and tenancy services across SGCH
• Lead a multi-disciplinary team with eight direct reports and drive organisational change
• Strengthen service delivery and support scalable growth across regions
• Build a consistent service model and improve customer experience across locations
• Lead responses to tenancy matters, anti-social behaviour, and complex customer escalations
• Review and improve systems, processes and ways of working; drive leadership capability and engagement

Job description

St George Community Housing (SGCH) is seeking a Director, Community Housing to lead social housing programs and tenancy services. The role reports to the Chief Customer Officer and works within SGCH’s Senior Leadership Team, guiding a multi-disciplinary team across NSW, Victoria and Queensland.

The position operates in a permanent, full-time capacity with a hybrid work model and regular travel to SGCH locations.