Director, Community Housing

Beaumont People; Sydney; Híbrido; AUD 160.000 - 230.000; Jornada completa

Descripción de la vacante

St George Community Housing (SGCH) is seeking a Director, Community Housing to lead social housing programs and tenancy services. The role reports to the Chief Customer Officer and works within SGCH’s Senior Leadership Team, guiding a multi-disciplinary team across NSW, Victoria and Queensland.

The position operates in a permanent, full-time capacity with a hybrid work model and regular travel to SGCH locations.

Formación

• Significant leadership experience in community housing or related social services
• Strong operational leadership with experience managing large, geographically dispersed teams
• Executive to Board level advisory experience and strong financial acumen
• Demonstrated success leading transformation and continuous improvement initiatives
• Genuine commitment to supporting vulnerable communities and improving customer outcomes

Responsabilidades

• Provide strategic and operational leadership for social housing programs and tenancy services across SGCH
• Lead a multi-disciplinary team with eight direct reports and drive organisational change
• Strengthen service delivery and support scalable growth across regions
• Build a consistent service model and improve customer experience across locations
• Lead responses to tenancy matters, anti-social behaviour, and complex customer escalations
• Review and improve systems, processes and ways of working; drive leadership capability and engagement

Descripción del empleo

Director, Community Housing | St George Community Housing

St George Community Housing (SGCH) is a leading not-for-profit community housing provider that has delivered safe, secure housing for more than 40 years. Supporting over 12,000 customers across more than 7,000 homes in NSW, Victoria and Queensland.

SGCH is guided by a simple but powerful purpose: to create belonging. SGCH’s strategy, including the choices it makes, the way it invests, the partners it works with and how it measures success, is shaped by this lens of belonging.

The Role & Key Deliverables

Reporting to the Chief Customer Officer and joining the Senior Leadership Team, the Director, Community Housing provides strategic and operational leadership for social housing programs and tenancy services across SGCH. Leading a multi‑disciplinary team through eight direct reports, you will play a key role in driving organisational change, strengthening service delivery and supporting future growth. Key priorities include:

• Building a consistent service model across regions and improving customer experience
• Leading responses to complex tenancy matters, anti‑social behaviour and customer escalations
• Reviewing and improving systems, processes and ways of working
• Driving leadership capability, engagement and organisational change
• Supporting growth and ensuring services, structures and systems are scalable for the future

Candidate Profile

You will bring:

• Significant leadership experience in community housing, disability, aged care, mental health, property or a related service delivery environment
• Strong operational leadership skills and experience leading large, geographically dispersed teams
• Executive to Board level advisory experience, a strong communicator, highly adaptable, strong relationship‑building skills with financial acumen and ability to manage budgets, forecast and productivity improvement.
• Demonstrated success leading transformation, continuous improvement and change initiatives
• A genuine commitment to supporting vulnerable communities and improving customer outcomes through purpose‑driven

Location and Work Model

This is a permanent, full‑time position operating within a hybrid work model, with a minimum of three days per week in the office. The role involves regular travel across SGCH locations, including Redfern, St Leonards, Liverpool and Bonnyrigg. A current NSW Driver's Licence is required.

Please note that verbal references, psychometric assessment and probity checks will form part of the appointment process.

We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds and people with disabilities. Reasonable adjustments are available throughout the recruitment process.