Tenant Engagement & Community Liaison Officer

Department: Housing Programs & Products; Parramatta; Hybrid; AUD 103,000 - 114,000; Part time

Benefits offered by this job

Hybrid work arrangement

Job summary

The Tenant Participation Officer coordinates the development and delivery of tenant engagement initiatives that amplify tenant voices, support service improvement, and enhance community wellbeing. The role also manages key relationships and partnerships to strengthen communication, improve service access, and promote sustainable tenancies across Homes NSW communities.

Location – Parramatta, Mount Druitt, Blacktown (Western Sydney) Based Hybrid 80% in office/community.

Qualifications

• Proven ability to organise, set up and attend in community engagement activities, including meet and greets, community forums, outreach sessions and local events.
• Strong administration and project support skills, including coordinating meetings, venue bookings, catering, stakeholder communications, surveys, action tracking and records management.
• Well-developed written communication skills with experience preparing flyers, promotional content, SMS communications, reports, feedback summaries and other engagement materials.
• Ability to build productive relationships with tenants, community groups, government agencies and service providers, while supporting initiatives that improve tenant participation, community connection and access to services.
• Proven experience with event operations through the efficient movement, setup and management of equipment such as marquees and merchandise, attending and contributing to the smooth delivery of public and community engagement activities.

Responsibilities

• Coordinate, assist and deliver the development of community-based projects, deliver activities to facilitate increased participation of residents in community capacity building and neighbourhood activities via community events.
• Develop and implement a range of tenant feedback systems, ongoing consultative/advisory arrangements and mechanisms with individual social housing residents, families, organisations (government and non-government) and the local community.
• Organise, attend and contribute to community meetings and workshops and network with external stakeholders including Council, Education, Police & Indigenous agencies, residents and resident groups.
• Contribute to the design, implementation, monitoring and review of strategic social plans and contribute to community / client suggestion feasibility reviews.
• Contribute to tenant and community involvement and empowerment planning to improve Homes NSW performance in selected housing management activities.

Skills

Community engagement

Event coordination

Stakeholder communications

Project administration

Public speaking

Job description

The Tenant Participation Officer coordinates the development and delivery of tenant engagement initiatives that amplify tenant voices, support service improvement, and enhance community wellbeing. The role also manages key relationships and partnerships to strengthen communication, improve service access, and promote sustainable tenancies across Homes NSW communities.

Location – Parramatta, Mount Druitt, Blacktown (Western Sydney) Based Hybrid 80% in office/community.