Tenant Participation Officer

NSW Department of Communities and Justice; Parramatta; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible work

Autonomous environment

Competitive pay

Training development

Wellbeing program

Employee assistance

Job summary

NSW Department of Communities and Justice – Parramatta NSW is seeking a Tenant Participation Officer to coordinate tenant engagement initiatives and enhance community wellbeing across Homes NSW communities. This role requires 80% in-office or field work within the Sydney District.

You will develop feedback mechanisms, build partnerships with tenants and government agencies, and support service improvements through events, meetings and targeted programs.

Qualifications

• Experience planning, coordinating and delivering community engagement activities/events.
• Strong administration and project support skills including meetings, venue bookings and records management.
• Clear written communication for flyers, reports and engagement materials.

Responsibilities

• Coordinate and deliver community-based projects and events to strengthen tenant participation.
• Develop and maintain tenant feedback mechanisms to inform service improvement.
• Build partnerships with tenants, community groups, government agencies and other stakeholders.
• Organise and contribute to tenant meetings, workshops and engagement forums.
• Identify community needs and contribute to local program development and evaluation.
• Provide project, event and administrative support including communications and reporting.

Skills

Community engagement

Event coordination

Stakeholder communication

MS Office

Canva

Tools

MS Office

Canva

Job description

NSW Department of Communities and Justice – Parramatta NSW

Location - Inner City (Sydney District) based with a minimum of 80% required to be in officeor field work

Employment type - 1 ongoing and 1 temporary position (until June 2027 with possibility of extension)

Grade/Salary - Clerk Grade 5/6 $102,936 - $113,579

Your role

The Tenant Participation Officer coordinates the development and delivery of tenant engagement initiatives that amplify tenant voices, support service improvement, and enhance community wellbeing. The role also manages key relationships and partnerships to strengthen communication, improve service access, and promote sustainable tenancies across Homes NSW communities.

What you'll do

Coordinate and deliver community-based projects and events that strengthen tenant participation, build community capacity and improve neighbourhood connections.

Develop and maintain tenant feedback, consultation and advisory mechanisms to inform service improvement and decision-making.

Build effective partnerships with tenants, resident groups, community organisations, government agencies and other stakeholders.

Organise, attend and contribute to tenant meetings, workshops and engagement forums.

Identify community needs and contribute to the development, implementation and evaluation of local programs and strategies.

Provide project, event and administrative support, including communications, reporting, records management and stakeholder coordination.

What we're looking for

Demonstrated experience planning, coordinating and delivering community engagement activities and events.

Strong administration and project support skills, including coordinating meetings, venue bookings, catering, stakeholder communications, surveys, action tracking and records management.

Well-developed written communication skills with experience preparing flyers, promotional content, SMS communications, reports, feedback summaries and other engagement materials.

Ability to build effective relationships with tenants, community groups, government agencies and service providers, to support improved tenant participation, community connection and access to services.

Experience supporting community events and engagement activities, including event logistics, equipment coordination and on-site delivery.

Demonstrated problem-solving skills and the ability to respond effectively to tenant and community concerns.

Competency of MS Office tools, Canva.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you,

What We Offer

We offer a variety of benefits, including:

A challenging and rewarding career

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities to build and maintain capabilities

Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We’re focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close Wednesday 18 November 11:59pm AEST.

For more information about the role please contact the hiring manager Tuyen Duong on 0438786*** or at ***********@homes.nsw.gov.au.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Katie Hardy at ***********@dcj.nsw.gov.au

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

The Tenant Participation Officer coordinates the development and delivery of tenant engagement initiatives that amplify tenant voices, support service improvement, and enhance community wellbeing. The role also manages key relationships and partnerships to strengthen communication, improve service access, and promote sustainable tenancies across Homes NSW communities.

We offer:

A challenging and rewarding career

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities to build and maintain capabilities

Health & Wellbeing and Employee Assistance Programs.

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