Tenant Engagement & Community Empowerment Officer

Department: Housing Programs & Products; Central Coast; Hybrid; AUD 103,000 - 114,000; Part time

Benefits offered by this job

Health & Wellbeing Programs

Employee Assistance Programs

Flexible working arrangements

Job summary

The Department of Communities and Justice (DCJ) in Tuggerah seeks a Tenant Participation Officer to coordinate and deliver tenant engagement initiatives that amplify tenant voices and support service improvements. The role fosters community wellbeing and strengthens sustainable tenancies across Homes NSW communities.

This hybrid position requires 80% in-office work in Tuggerah and is a temporary role until June 2027, with responsibilities including community events, stakeholder coordination, and

Responsibilities

• Coordinate, assist and deliver the development of community-based projects, deliver activities to facilitate increased participation of residents in community capacity building and neighbourhood activities via community events.
• Develop and implement a range of tenant feedback systems, ongoing consultative/advisory arrangements and mechanisms with individual social housing residents, families, organisations (government and non-government) and the local community.
• Organise, attend and contribute to community meetings and workshops and network with external stakeholders including Council, Education, Police & Indigenous agencies, residents and resident groups.
• Contribute to the design, implementation, monitoring and review of strategic social plans and contribute to community / client suggestion feasibility reviews.
• Contribute to tenant and community involvement and empowerment planning to improve Homes NSW performance in selected housing management activities.
• Assist in identifying social infrastructure needs (both physical and non-physical) within the community and develop innovative strategies and programs to address such.
• Continuously growing tenant engagement through the ongoing facilitation and professional governance of the Neighbourhood Advisory Boards and other mediums.
• Undertake associated administrative duties.

Job description

The Department of Communities and Justice (DCJ) in Tuggerah seeks a Tenant Participation Officer to coordinate and deliver tenant engagement initiatives that amplify tenant voices and support service improvements. The role fosters community wellbeing and strengthens sustainable tenancies across Homes NSW communities.

This hybrid position requires 80% in-office work in Tuggerah and is a temporary role until June 2027, with responsibilities including community events, stakeholder coordination, and