Tenancy Officer / Property Manager (Community Housing)

Edge Recruitment; Adelaide; On-site; AUD 66,000 - 94,000; Full time

Benefits offered by this job

Meaningful work

Supportive team environment

Ongoing training and development

Job summary

Edge Recruitment is seeking an experienced Tenancy Officer to manage a portfolio of residential properties within the community housing sector in Adelaide. The role focuses on tenancy management, customer service, and stakeholder engagement to achieve positive tenant outcomes.

You will work closely with tenants, support services, and maintenance teams while ensuring compliance with tenancy laws. Immediate start, excellent team environment, and opportunities for development are offered.

Qualifications

• Experience in tenancy management or housing services.
• Strong knowledge of the South Australian Residential Tenancies Act.
• Excellent communication, customer service and conflict resolution skills.
• Experience working with diverse and vulnerable communities.
• Strong organisational skills and ability to manage competing priorities.
• High attention to detail and accurate record-keeping.
• Ability to work independently while contributing to a team.
• Experience using tenancy management software platforms.

Responsibilities

• Manage a tenancy portfolio and day-to-day tenancy operations.
• Coordinate property allocations, sign-ups, transfers and vacant properties.
• Conduct routine, entry and exit inspections.
• Manage rental accounts, rent reviews and payment arrangements.
• Respond to tenancy enquiries with professionalism and empathy.
• Coordinate maintenance requests with contractors and teams.
• Prepare documentation and attend SACAT matters as required.
• Maintain accurate tenancy records and reporting.
• Build relationships with support providers and community organisations.
• Connect tenants with appropriate support services; contribute to community development.
• Support compliance, safety and continuous improvement initiatives.

Skills

Tenancy management

Customer service

Communication

Conflict resolution

Record-keeping

Independent work

Team collaboration

SACAT processes

Tools

Property management systems

Microsoft Office

Job description

Immediate Start Temporary Role

Excellent opportunity to transition from residential property management into community housing

To Be Considered, You Must Hold

Current Working with Children Check

Tenancy Officer / Property Management

Adelaide City Fringe Location

$58/hour + super

About The Opportunity

We're looking for an experienced and people-focused Tenancy Officer to join a supportive team and manage a portfolio of residential properties within the community housing sector.

This is a rewarding role where you'll combine tenancy management, customer service, property inspections and stakeholder engagement to help create positive outcomes for tenants and communities.

You’ll work closely with tenants, support services, maintenance teams and community organisations to deliver responsive tenancy services and help build safe, sustainable communities.

What You’ll Be Doing

Reporting to the Team Leader, you will be responsible for the day‑to‑day management of a tenancy portfolio, including:

• Managing residential tenancies in line with the South Australian Residential Tenancies Act and community housing requirements
• Coordinating property allocations, tenant sign-ups, transfers and vacant properties
• Conducting routine, entry and exit inspections
• Managing rental accounts, rent reviews and payment arrangements
• Responding to tenancy enquiries and resolving issues with professionalism and empathy
• Coordinating maintenance requests with contractors and maintenance teams
• Preparing documentation and attending SACAT matters when required
• Maintaining accurate tenancy records and reporting
• Building strong relationships with support providers and community organisations
• Connecting tenants with appropriate support services
• Contributing to tenant engagement and community development activities
• Supporting compliance, workplace safety and continuous improvement initiatives

We're Keen To Hear From Candidates Who Have

• Previous experience in tenancy management, residential property management or housing services
• Strong knowledge of the South Australian Residential Tenancies Act
• Excellent communication, customer service and conflict resolution skills
• Experience working with people from diverse backgrounds, including vulnerable and disadvantaged communities
• Strong organisational skills and the ability to manage competing priorities
• High attention to detail and accurate record-keeping skills
• The ability to work independently while contributing positively to a team
• Experience using property management systems and Microsoft Office
• A proactive, solutions-focused approach

What are we seeking ideally?

• Community housing or social housing experience
• Experience within not-for-profit organisations
• Understanding of SACAT processes and tenancy dispute resolution
• Experience using tenancy management software platforms

What's On Offer?

• Meaningful work that makes a real difference in people's lives
• Supportive and collaborative team environment
• Attractive casual hourly rate
• Potential for longer‑term opportunities
• Ongoing training and professional development
• Varied and rewarding work where no two days are the same
• Opportunity to contribute to positive housing outcomes across South Australia

Mandatory Requirements

• Current National Police Clearance
• Valid Working with Children Check
• Current South Australian Driver's Licence
• Full Australian working rights
• Availability to commence immediately\
• Must be located and living in Adelaide (this is an immediate start role)

Interested?

If you're passionate about supporting successful tenancies and helping people thrive in their communities, we'd love to hear from you.

For a confidential discussion, call Taryn on 0477 703020 / [e-mail]

At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.

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