Tenancy Advisor

SYC Limited; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Birthday leave

Salary packaging benefits

Loyalty leave

Health cover

Employee Assistance Program (EAP)

Wellbeing leave

Job summary

SYC Limited is seeking a proactive Tenancy Advisor to deliver expert advice and support to tenants, helping them understand their tenancy rights and responsibilities to sustain tenancies in South Australia. The role is based at the Kent Town Head Office on a full-time fixed-term contract until 30 June 2027.

You will work with Rent Right SA to prevent tenancy breakdown, conduct assessments, and advocate with services and government departments to access supports.

Qualifications

• Experience in tenancy support, housing services, community services, or related field.
• Knowledge of the SA housing sector, tenancy, and housing legal rights/responsibilities.
• Ability to engage with people from diverse backgrounds and interact effectively with target cohorts, landlords and other service providers.
• Experience in engaging and working with people who have experienced or are at risk of homelessness.
• Strong communication, negotiation and advocacy skills.
• Time management and organisation skills, able to work both independently and as an effective team member, to plan and achieve outcomes and meet deadlines and KPIs.

Responsibilities

• Work with individuals and families renting in public, community, or private sector to prevent tenancy breakdown and homelessness.
• Provide support, information, coaching, and advocacy to help clients understand their rights and responsibilities under their tenancy agreements.
• Conduct targeted financial, tenancy and risk/vulnerability assessments of clients to establish their housing needs and goals.
• Build strong relationships with internal and external stakeholders to raise awareness and understanding of the role and scope of SYC’s Tenancy Services and its target cohorts.
• Assist clients to advocate with relevant services, utility providers, housing providers and Government departments, to access services and supports.

Skills

Tenancy support

Housing services

Stakeholder engagement

Advocacy

Communication skills

Job description

Kent Town SA, Full time - Fixed Term

Are you looking for a role where you can make a difference?

As a Tenancy Advisor, you will play a key role in providing expert advice and support to tenants, ensuring they understand their tenancy rights and responsibilities and achieve their goal of sustaining their tenancy.

We are seeking a proactive and compassionate individual to join our Rent Right SA team based at our Kent Town Head office. This position is a fixed term contract until 30 June 2027.

Key responsibilities:

• Work with individuals and families renting in public, community, or private sector to prevent tenancy breakdown and homelessness.
• Provide support, information, coaching, and advocacy to help clients understand their rights and responsibilities under their tenancy agreements.
• Conduct targeted financial, tenancy and risk/vulnerability assessments of clients to establish their housing needs and goals.
• Build strong relationships with internal and external stakeholders to raise awareness and understanding of the role and scope of SYC’s Tenancy Services and its target cohorts.
• Assist clients to advocate with relevant services, utility providers, housing providers and Government departments, to access services and supports.

About You

• Experience in tenancy support, housing services, community services, or related field.
• Knowledge of the SA housing sector, tenancy, and housing legal rights/responsibilities.
• Ability to engage with people from diverse background and interact effectively sensitively with target cohorts, landlords and other service providers.
• Experience in engaging and working with people who have experienced or are at risk of homelessness.
• Strong communication, negotiation and advocacy skills.
• Time management and organisation skills, able to work both independently and an effective team member, to plan and achieve outcomes and to successfully meet deadlines and KPIs.

For this role, you will need to:

• Be willing to complete a Working with Children Check and National Police Check
• Be willing to work on a rotating roster between the span of 8am to 8pm Monday to Friday.
• Have possession of a current valid Driver’s License, willingness to drive.

Additional benefits

• Additional day off to celebrate your Birthday*
• Enjoy salary packaging benefits
• Access an additional one week of paid leave each year, through SYC loyalty leave*
• Discounted Corporate Private Health Cover
• Employee Assistance Program (EAP)
• Wellbeing leave

*Qualifying periods and terms apply.

About us

SYC exists so everyone can succeed.

A not-for-profit organisation, we invest back into the Australian community, helping tens of thousands of people every year with housing, education and employment.

Founded in 1958 to support young people experiencing disadvantage, we have extended this expertise to people of all ages for more than three decades.

To learn more about us, visit our website: https://www.syc.net.au/services/housing-homelessness-support/rentright-sa

If you have any questions, please email [e-mail]

SYC is an Equal Opportunity Employer and is proud of our diverse workforce. We encourage Aboriginal and Torres Strait Islander people, and people with disability to apply. If you require assistance completing your application, please contact our recruitment team who will be happy to support you via [e-mail].