Tenancy Manager

Anglicare Sydney; Sydney; On-site; AUD 85,000 - 115,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 tax‑fee

Accommodation & meals salary packaging

Professional development & leadership

Retailer discounts

Employee Assistance Program

Fitness Passport with gym discounts

Job summary

Anglicare Sydney is seeking a Tenancy Manager to oversee day-to-day residential tenancy operations across its housing portfolio. You will work closely with residents, service providers and agencies to ensure compliant, supportive housing outcomes.

The role requires 2-3+ years in tenancy or property management, strong communications, and a valid driver’s licence. This is a full-time, on-site position with travel and a focus on compassionate community housing.

Qualifications

• Minimum 2-3+ years' tenancy or property management experience.
• 2+ years understanding of social housing, affordable housing or community housing environments.
• Excellent communication, conflict resolution and stakeholder management skills.
• Current Driver's Licence and own car.
• Current Working with Children Check or willingness to obtain.

Responsibilities

• Oversee day-to-day management of residential tenancies across the housing portfolio.
• Foster positive tenant experiences and ensure tenancy compliance.
• Manage tenancy agreements, onboarding, rent setting and rent collection.
• Build relationships with residents and connect them to services.

Skills

Customer-focused tenancy professional

Communication skills

Conflict resolution

Stakeholder management

Driver's Licence & car ownership

Job description

Do you want a career that means more? At Anglicare Sydney, we bring the strength, support and strategy to make it happen. We are a well-respected not-for-profit that’s been serving society's most vulnerable for more than 170 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centered support. And now, we’re extending our reach and impact even further. At Anglicare we are looking for a Tenancy Manager who will play a vital role in supporting residents to maintain safe, stable and sustainable housing to help create positive housing outcomes. Join a values-driven team where compassion, respect and community impact are at the heart of everything we do.

Full-time, on-site position with frequent travel, standard working hours Monday to Friday 9:00 am to 5:00 pm.

Tenancy Manager Responsibilities

As a Tenancy Manager, you will be responsible for the day-to-day management of residential tenancies across Anglicare's Housing portfolio. Working closely with residents, service providers, internal stakeholders and external agencies, you will ensure tenancy obligations are met, residents are supported, and housing services are delivered in accordance with legislation and organisational policies. You will play a key role in fostering positive tenant experiences, maintaining tenancy compliance and supporting long-term housing outcomes. With professionalism, empathy and strong tenancy management expertise, you will:

Tenancy Management

• Manage tenancy agreements, tenancy onboarding and resident transitions
• Oversee rent setting, rent reviews and rent collection processes
• Manage tenancy enquiries, complaints, disputes and lease-related matters
• Ensure compliance with the Residential Tenancies Act and community housing requirements

Resident & Community Support

• Build strong relationships with residents and provide exceptional customer service
• Support tenants to access relevant services and community supports where required

Property & Asset Coordination

• Conduct property inspections and prepare tenancy-related reports
• Identify and elevate maintenance and property condition issues by liaising with Asset Management teams
• Monitor tenancy and property matters to ensure appropriate follow-up and resolution

Administration & Compliance

• Maintain accurate tenancy records, documentation and reporting
• Prepare tenancy reports, rental reviews and compliance documentation
• Monitor trends, analyse data and support reporting requirements

What You'll Bring

You are a customer-focused tenancy professional who enjoys building relationships, solving problems and helping people maintain stable housing.

What's Required

• Minimum 2-3 + years' experience in tenancy or property management
• 2 years of strong understanding of social housing, affordable housing or community housing environments
• Excellent communication, conflict resolution and stakeholder management skills
• Current Driver's Licence and own car
• Current Working with Children Check or willingness to obtain

What's Preferred

• Experience managing tenancy agreements, rental reviews and tenancy compliance
• Sound knowledge of the Residential Tenancies Act and tenancy management principles
• Strong administration, reporting and record management capabilities
• Committed to continuous improvement and service excellence

Why Anglicare?

• We provide meaningful opportunities and choice, both for the individuals and communities we support, and the dedicated people hereto make it happen.
• At Anglicare, you'll get the security, stability and opportunities that come with a strong, well-established organisation that's ready for the future. You'll belong to a community of kind, humble, and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.
• On top of that, here are just some of the tangible benefits you will enjoy in a career with us:
• Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax-free.
• Spend up to $2,650 on accommodation, meals and entertainment and also tax free with salary packaging.
• Ongoing professional development and leadership training to advance your career
• Exclusive discounts to over 400 retailers
• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career, that means more?

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander people, and people of all ages, genders, abilities and cultural backgrounds.