Tenancy Manager

Anglicare Sydney; Australia; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Employee discounts

Employee Assistance Program

Job summary

Anglicare Sydney is seeking a Tenancy Manager to oversee day-to-day residential tenancy operations across our housing portfolio. You will work closely with residents, service providers and external agencies to ensure tenancy obligations are met and housing services are delivered in line with policy.

We expect 2–3+ years in tenancy or property management, strong communication, conflict resolution and stakeholder management. A current driver’s license and Working with Children Check are required.

Qualifications

• 2–3+ years’ experience in tenancy or property management.
• Strong understanding of social housing, affordable housing or community housing environments.
• Excellent communication, conflict resolution and stakeholder management skills.
• Current Driver’s Licence and own car.
• Current Working with Children Check or willingness to obtain.

Responsibilities

• Manage tenancy agreements, onboarding and resident transitions.
• Oversee rent setting, reviews and collection processes.
• Handle tenancy enquiries, complaints, disputes and lease-related matters.
• Ensure compliance with Residential Tenancies Act and housing requirements.
• Build relationships with residents and provide exceptional customer service.

Skills

Customer service orientation

Relationship building

Conflict resolution

Stakeholder management

Communication skills

Job description

Transform lives, every single dayDo you want a career that means more? At Anglicare Sydney, we bring the strength, support and strategy to make it happen.We are a well-respected not-for-profit that’s been serving society’s most vulnerable for more than 170 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centered support. And now, we’re extending our reach and impact even further.At Anglicare we are looking for a Tenancy Manager who will play a vital role in supporting residents to maintain safe, stable and sustainable housing to help create positive housing outcomes.Join a values-driven team where compassion, respect and community impact are at the heart of everything we do.Your OpportunityThis is a full-time, on-site position with frequent travel, with standard working hours of Monday to Friday, 9:00 am to 5:00 pm.As a Tenancy Manager, you will be responsible for the day-to-day management of residential tenancies across Anglicare’s Housing portfolio. Working closely with residents, service providers, internal stakeholders and external agencies, you will ensure tenancy obligations are met, residents are supported, and housing services are delivered in accordance with legislation and organisational policies.You will play a key role in fostering positive tenant experiences, maintaining tenancy compliance and supporting long-term housing outcomes.With professionalism, empathy and strong tenancy management expertise, you will:Tenancy ManagementManage tenancy agreements, tenancy onboarding and resident transitionsOversee rent setting, rent reviews and rent collection processesManage tenancy enquiries, complaints, disputes and lease-related mattersEnsure compliance with the Residential Tenancies Act and community housing requirementsResident & Community SupportBuild strong relationships with residents and provide exceptional customer serviceSupport tenants to access relevant services and community supports where requiredProperty & Asset CoordinationConduct property inspections and prepare tenancy-related reportsIdentify and escalate maintenance and property condition issues by liaising with Asset Management teamsMonitor tenancy and property matters to ensure appropriate follow-up and resolutionAdministration & ComplianceMaintain accurate tenancy records, documentation and reportingPrepare tenancy reports, rental reviews and compliance documentationMonitor trends, analyse data and support reporting requirementsWhat You'll BringYou are a customer-focused tenancy professional who enjoys building relationships, solving problems and helping people maintain stable housing.What's RequiredMinimum 2-3 + years’ experience in tenancy or property management2 years of strong understanding of social housing, affordable housing or community housing environmentsExcellent communication, conflict resolution and stakeholder management skillsCurrent Driver’s Licence and own carCurrent Working with Children Check or willingness to obtainWhat’s PreferredExperience managing tenancy agreements, rental reviews and tenancy complianceSound knowledge of the Residential Tenancies Act and tenancy management principlesStrong administration, reporting and record management capabilitiesCommitted to continuous improvement and service excellenceWhy Anglicare?We provide meaningful opportunities and choice, both for the individuals and communities we support, and the dedicated people hereto make it happen.At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble, and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.On top of that, here are just some of the tangible benefits you will enjoy in a career with us:Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax-free.Spend up to $2,650 on accommodation, meals and entertainment and also tax free with salary packaging.Ongoing professional development and leadership training to advance your careerExclusive discounts to over 400 retailersEmployee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your familyAre you ready for a career, that means more?To apply for this role, please click the ‘Apply’ button or submit. All applicants will receive a response.Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander people, and people of all ages, genders, abilities and cultural backgrounds.Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.Application Close Date: October 20, 2026