Tenancy Admin & Compliance Specialist

Housing Plus; Bathurst; On-site; AUD 55,000 - 70,000; Full time

Job summary

Housing Plus is seeking a detail-focused Tenancy Administration Assistant to support the Housing Services team. You will maintain tenancy records, respond to tenant inquiries, and help coordinate viewings and lease sign-ups, ensuring regulatory compliance.

The role requires strong communication skills, proficiency in MS Office, and the ability to handle sensitive information with discretion in a busy team environment.

Qualifications

• Demonstrated administration experience with strong attention to detail.
• Excellent written and verbal communication skills.
• Proficient computer skills including databases and MS Office.
• Ability to manage sensitive information with discretion and professionalism.
• Knowledge of compliance and legislative requirements.

Responsibilities

• Provide customer-focused responses to tenant enquiries.
• Liaise to coordinate property viewings with prospective tenants.
• Conduct lease sign-ups and routine inspections.
• Maintain tenancy and property records in line with requirements.
• Document communications in relevant systems accurately.
• Prepare NCAT documentation and attend meetings, including minutes.
• Maintain knowledge of Residential Tenancies Act; support EOT processes.
• Draft breach correspondence and manage tenant charges and payment plans.

Skills

Administration

Organisational skills

Communication

Customer service

Teamwork

MS Office

Record-keeping

Discretion

Compliance

Continuous improvement

Education

Certificate/Diploma in Business Admin

Job description

Housing Plus is seeking a detail-focused Tenancy Administration Assistant to support the Housing Services team. You will maintain tenancy records, respond to tenant inquiries, and help coordinate viewings and lease sign-ups, ensuring regulatory compliance.

The role requires strong communication skills, proficiency in MS Office, and the ability to handle sensitive information with discretion in a busy team environment.