Senior IT Support Officer — Flexible, Cross-Agency IT Lead

PM&C; Canberra; On-site; AUD 92,000 - 98,000; Full time

Job summary

PM&C is seeking a Senior IT Support Officer in the Digital & Workplace Services Branch to deliver high-quality end-user ICT support. The role covers Canberra and national sites, handling incidents, service requests and contributing to service improvements.

The position is advertised as both ongoing and non-ongoing (up to 24 months); the final type will be negotiated with the chosen candidate. Flexible work options are explored where possible.

Qualifications

• End-user ICT support experience.
• Ability to work across multiple sites nationally.

Responsibilities

• Provide high-quality end-user ICT support across PM&C and partner agencies.
• Support multiple sites in Canberra and across the nation.
• Contribute to incident resolution and service requests, and mentor junior teammates.

Job description

PM&C is seeking a Senior IT Support Officer in the Digital & Workplace Services Branch to deliver high-quality end-user ICT support. The role covers Canberra and national sites, handling incidents, service requests and contributing to service improvements.

The position is advertised as both ongoing and non-ongoing (up to 24 months); the final type will be negotiated with the chosen candidate. Flexible work options are explored where possible.