Temp ICT Operations & Business Systems Specialist

Australian Capital Territory; Canberra; On-site; AUD 90,000 - 115,000; Full time

Job summary

ACT Government's Digital Canberra Directorate ICT Team seeks an ICT Operations Officer (Full-time, temporary with a possibility of permanency) to manage ICT systems, lifecycle processes and essential support services across PATOCs. You will coordinate with stakeholders to support whole‑of‑government projects and align ICT policy with business objectives.

The role focuses on service delivery, fault diagnosis, maintenance of business applications and lifecycle management, with no direct

Qualifications

• Experience with ICT service requests coordination, actioning and monitoring.
• Experience supporting business systems and integration with other systems.
• Ability to liaise with internal and external stakeholders to ensure service quality.

Responsibilities

• Provide technical support in coordinating, actioning and monitoring ICT service requests.
• Provide business system support for online maintenance, fault diagnosis and remediation actions.
• Assist in support and fault diagnosis of business application systems and integration.
• Support lifecycle management of ICT assets.
• Work as a team member to ensure service quality meets expectations.

Skills

ICT service support

Lifecycle management

Stakeholder liaison

Team collaboration

Job description

ACT Government's Digital Canberra Directorate ICT Team seeks an ICT Operations Officer (Full-time, temporary with a possibility of permanency) to manage ICT systems, lifecycle processes and essential support services across PATOCs. You will coordinate with stakeholders to support whole‑of‑government projects and align ICT policy with business objectives.

The role focuses on service delivery, fault diagnosis, maintenance of business applications and lifecycle management, with no direct