ICT Operations Officer | Full-time Temporary with a Possibility of Permanency

Australian Capital Territory; Canberra; On-site; AUD 90,000 - 115,000; Full time

Job summary

ACT Government's Digital Canberra Directorate ICT Team seeks an ICT Operations Officer (Full-time, temporary with a possibility of permanency) to manage ICT systems, lifecycle processes and essential support services across PATOCs. You will coordinate with stakeholders to support whole‑of‑government projects and align ICT policy with business objectives.

The role focuses on service delivery, fault diagnosis, maintenance of business applications and lifecycle management, with no direct

Qualifications

• Experience with ICT service requests coordination, actioning and monitoring.
• Experience supporting business systems and integration with other systems.
• Ability to liaise with internal and external stakeholders to ensure service quality.

Responsibilities

• Provide technical support in coordinating, actioning and monitoring ICT service requests.
• Provide business system support for online maintenance, fault diagnosis and remediation actions.
• Assist in support and fault diagnosis of business application systems and integration.
• Support lifecycle management of ICT assets.
• Work as a team member to ensure service quality meets expectations.

Skills

ICT service support

Lifecycle management

Stakeholder liaison

Team collaboration

Job description

ICT Operations Officer
Full-time Temporary with a Possibility of Permanency

Details: This position works within the Digital Canberra Directorate (DCBR) ICT Team and is responsible for the ongoing management of the Directorate and Public Authorities and Territory Owned Corporations (PATOCs) ICT Business Systems, system life cycle management, associated interfaces and other essential ICT support services. The role ensures strategic alignment to the Directorate, DCBR and ACT Government initiatives. This requires liaison and negotiation with relevant stakeholders. The role supports the advancement of technology within the Directorate, including supporting whole of government projects, operational support, business systems and providing strategic ICT knowledge in line with business objectives.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/ Other Requirements:

• Provide technical support in coordinating, actioning and monitoring ICT service requests.
• Provide business system support for on-line maintenance, fault diagnosis and the identification and implementation of remedial action including monitoring and reporting as required.
• Assist in the support, maintenance and fault diagnosis of business application systems, including integration with other business systems.
• Assist and provide support to the DCBR Service Assurance assets team with lifecycle management of CMTEDD ICT assets.
• Work as a team member, assisting to ensure that the quality of service delivered to clients meets or exceeds expectations as well as liaising with both internal and external stakeholders
• This position does not involve direct supervision of staff.

Note: This is a temporary position available immediately until 22 January 2027 with the possibility of permanency. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Note: Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .

Note

This is a temporary position available immediately until 22 January 2027 with the possibility of permanency.