ICT Project Officer

CompuTracts Pty Ltd (Business Name: Connect One Recruitment); Canberra; On-site; AUD 55,000 - 83,000; Full time

Job summary

Our Federal Government client in Canberra is seeking an experienced ICT Support Officer to provide frontline ICT support to staff in Australia and overseas. You will handle helpdesk requests, troubleshoot issues, and maintain ICT asset records while assisting deployment and management of ICT equipment.

Role sits in the Business Systems Unit, delivering reliable, customer-focused ICT services and projects. Contract with potential for extension and a competitive hourly rate is offered.

Qualifications

• Experience providing responsive ICT support in an Australian Government environment.
• Ability to analyse ICT issues and propose practical solutions.
• Strong communication and ability to work with technical/non-technical users.
• Familiarity with ITIL principles and security/governance guidelines.

Responsibilities

• Provide frontline ICT support for hardware, software, network and device issues.
• Administer user accounts, assets and ICT records; assist deployments and upgrades.
• Create ICT procedures, user guides and knowledge articles; support cyber security practices.

Skills

ICT support

Troubleshooting

Stakeholder communication

Governance awareness

Tools

Active Directory

Azure AD/Entra ID

Job description

Contract | CompuTracts Pty Ltd (Business Name: Connect One Recruitment) | Australia

Posted On 17/08/2026

Job Information

Job Opening ID 2366

Government/Military

As per market standard

City Canberra

2601

State/Province Australian Capital Territory

Job Description

Contract assignment, with a strong potential for extension

Competitive Rate & High-Impact Role

Current Baseline clearance is preferred

Our client is a Federal Government organisation who are seeking an experienced ICT Support Officer to join their team in Canberra .

Role summary:

The ICT Support Officer will provide frontline ICT support services to staff in Australia and overseas. The role will be responsible for responding to helpdesk requests, troubleshooting and resolving routine technical issues, maintaining accurate ICT service and asset records, and supporting the deployment and management of ICT equipment. The successful candidate will work within the Business Systems Unit and contribute to reliable, customer-focused ICT services, projects and operational activities.

Key Responsibilities:

• Provide frontline ICT support for hardware, software, network, account and device-related issues, including triaging, resolving and escalating service requests and incidents.
• Administer user accounts, systems, devices, software and ICT asset records, while supporting equipment deployments, upgrades, testing and implementation activities.
• Prepare ICT procedures, user guides and knowledge articles, liaise with staff and service providers, and contribute to cyber security controls, patching, access management and continuous improvement.

Selection Criteria:

• Demonstrated experience providing responsive ICT support within an Australian Government/Commonwealth environment, including troubleshooting technical issues, supporting users and maintaining ICT systems in Microsoft on-premises and cloud environments.
• Demonstrated ability to analyse ICT issues, apply sound judgement, identify risks, develop practical solutions and make recommendations that improve systems, processes and user outcomes.
• Strong communication and stakeholder management skills, with the ability to support technical and non-technical users, manage competing priorities, meet deadlines and work collaboratively while following ICT security and governance requirements.
  
• Experience with Active Directory (on-premises and Azure AD/Entra ID) and understanding of ITIL principles will be highly regarded.
• On offer is a contract assignment with potential for extension , with a requirement to be onsite in Canberra , and a highly competitive hourly rate. The successful candidate will be required to work 37.5 hours per week, Monday to Friday .