Canberra ICT Support Officer — Government Contract

CompuTracts Pty Ltd (Business Name: Connect One Recruitment); Canberra; On-site; AUD 55,000 - 83,000; Full time

Job summary

Our Federal Government client in Canberra is seeking an experienced ICT Support Officer to provide frontline ICT support to staff in Australia and overseas. You will handle helpdesk requests, troubleshoot issues, and maintain ICT asset records while assisting deployment and management of ICT equipment.

Role sits in the Business Systems Unit, delivering reliable, customer-focused ICT services and projects. Contract with potential for extension and a competitive hourly rate is offered.

Qualifications

• Experience providing responsive ICT support in an Australian Government environment.
• Ability to analyse ICT issues and propose practical solutions.
• Strong communication and ability to work with technical/non-technical users.
• Familiarity with ITIL principles and security/governance guidelines.

Responsibilities

• Provide frontline ICT support for hardware, software, network and device issues.
• Administer user accounts, assets and ICT records; assist deployments and upgrades.
• Create ICT procedures, user guides and knowledge articles; support cyber security practices.

Skills

ICT support

Troubleshooting

Stakeholder communication

Governance awareness

Tools

Active Directory

Azure AD/Entra ID

Job description

Our Federal Government client in Canberra is seeking an experienced ICT Support Officer to provide frontline ICT support to staff in Australia and overseas. You will handle helpdesk requests, troubleshoot issues, and maintain ICT asset records while assisting deployment and management of ICT equipment.

Role sits in the Business Systems Unit, delivering reliable, customer-focused ICT services and projects. Contract with potential for extension and a competitive hourly rate is offered.