Tele-marketing, Sales & Customer Support Officer

Aushin Pty Ltd; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Full-time permanent

Professional development

Mentors

Bonuses based on targets

Flexible working where applicable

Staff training

Modern Lidcombe office

Job summary

Aushin Pty Ltd is seeking a dynamic Telemarketing, Sales & Customer Support Officer to join our Lidcombe, NSW office. This full-time/part-time role drives sales via outbound calls, manages client relationships and provides admin support to the sales team.

You will generate leads, update CRM/MYOB records, and help meet targets while delivering professional service to clients. A collaborative team environment and growth opportunities are offered.

Qualifications

• Experience in telemarketing, sales or a similar client-facing role.
• Strong verbal communication to engage clients over the phone.
• Great organisational and time management abilities.
• Proficiency with MYOB and standard office software.

Responsibilities

• Conduct outbound telemarketing calls to prospective clients and present products.
• Generate leads and manage sales pipeline with follow-up.
• Update client information in the database and MYOB system.
• Maintain records of interactions to ensure service continuity.
• Provide admin support: scheduling, quotes, proposals.
• Handle enquiries and route to appropriate departments.
• Aim to meet sales targets and KPIs.
• Respond to calls/emails about products and accounts.
• Collaborate with sales and customer service teams.
• Contribute to improving sales processes and communications.

Skills

Telemarketing

Sales

Client-facing

Verbal communication

Organisational skills

Time management

MYOB

Database management

Microsoft Office

Attention to detail

Independent worker

Team player

Problem solving

Account management (desirable)

Tools

MYOB

Database management software

Microsoft Office

Job description

Aushin Pty Ltd is seeking a dynamic and enthusiastic Telemarketing, Sales & Customer Support Officer to join our team on a full-time or part-time. This is an exciting opportunity to be at the forefront of our sales and customer engagement efforts, based in our Lidcombe, NSW office. In this role, you will be responsible for driving sales through outbound telemarketing, managing client relationships, and providing comprehensive administrative support to our sales team. This position is integral to our business growth strategy and offers the chance to make a direct impact on our company's success.

Key responsibilities

• Conduct outbound telemarketing calls to prospective clients, presenting company products and services in a compelling and professional manner
• Generate qualified leads and manage the sales pipeline through systematic follow-up and relationship building
• Record and update accurate client information and call outcomes in the company database and AccountRight MYOB systems
• Maintain detailed records of all interactions with clients and prospective customers to ensure continuity of service
• Provide administrative support to the sales team, including scheduling appointments, preparing quotations and proposals
• Process customer enquiries promptly and professionally, directing them to the appropriate department when necessary
• Achieve and maintain sales targets as set by management, demonstrating commitment to performance goals
• Handle inbound customer calls and emails, responding to queries regarding products, services and account information
• Collaborate with the wider sales and customer service teams to ensure seamless client experiences
• Contribute to the continuous improvement of sales processes and customer communication strategies

What we're looking for

• Proven experience in telemarketing, sales or a similar client-facing role, ideally within administration or customer service environments
• Strong verbal communication skills with the ability to articulate product benefits and engage clients persuasively over the telephone
• Excellent organisational and time management abilities, with the capability to juggle multiple tasks and priorities effectively
• Proficiency in using MYOB systems, database management software and standard Microsoft Office applications (Word, Excel, Outlook)
• A professional telephone manner with strong listening skills and the ability to build rapport quickly with diverse clientele
• Results-oriented mindset with a track record of meeting or exceeding sales targets and KPIs
• Attention to detail and accuracy in data entry and record-keeping
• Ability to work independently whilst also being a collaborative team player in a fast-paced environment
• Excellent problem-solving skills with a proactive approach to addressing client needs and challenges
• Desirable: Previous experience in account management or customer support roles that demonstrate your ability to nurture long-term client relationships

What we offer

• Competitive salary package commensurate with experience
• Full-time permanent position offering job security and stability
• Opportunities for professional development and career progression within our growing organisation
• Collaborative and supportive team environment with experienced mentors
• Clear performance incentive schemes and bonus opportunities based on achieving sales targets
• Flexible working arrangements where applicable to support work-life balance
• Staff training and development programs to enhance your skills and knowledge
• Modern office facilities located in Lidcombe with convenient access to public transport

About us

Aushin Pty Ltd is a dynamic and growing company operating within the administration and sales support sector. We pride ourselves on delivering exceptional service to our clients through a dedicated and professional team. Our company culture emphasises collaboration, innovation and customer-centric values. We are committed to fostering an inclusive workplace where every team member can contribute meaningfully to our collective success. With a focus on sustainable business practices and client satisfaction, Aushin Pty Ltd continues to expand its market presence and reputation as a trusted partner in our industry.