Telco Customer Experience Specialist

Aussie Broadband Limited; City of Melbourne; On-site; AUD 20,000 - 29,000; Part time

Benefits offered by this job

Discounted internet

20% mobile discount

Fitness Passport

Flexible working arrangements

Employee Assistance Program

Discounts with Specsavers

Monthly rewards & recognition

Job summary

Aussie Broadband Limited is seeking a Customer Service and Sales Representative to support customers with accounts and technical inquiries across multiple channels. The role emphasizes empathy, clear communication, and following privacy guidelines, while maintaining service standards.

You will work a minimum of 3 days per week and 15 hours weekly, up to 25 hours, Monday to Friday, with learning opportunities in a telco environment.

Qualifications

• Creating positive customer experiences while meeting service standards.
• Supporting customers with account and technical enquiries across multiple channels.
• Managing calls with care and attention.
• Gently troubleshooting non‑service‑related issues.
• Navigating challenging conversations professionally and escalating when needed.
• Following supportive help desk processes, account procedures, and privacy guidelines.

Responsibilities

• In this role, you will work a minimum of 3 days per week and 15 hours per week, with a maximum of 25 rostered hours per week Monday to Friday.
• An interest in learning about the telco industry (experience is helpful but not essential).
• A genuine curiosity about IT and technology.
• A background in accounts or customer service.
• Confident computer skills and comfort with basic data entry.
• Warm, clear communication with a collaborative, empathetic approach.

Skills

Customer service

Data entry

Communication

Problem solving

IT literacy

Collaborative approach

Job description

Aussie Broadband Limited is seeking a Customer Service and Sales Representative to support customers with accounts and technical inquiries across multiple channels. The role emphasizes empathy, clear communication, and following privacy guidelines, while maintaining service standards.

You will work a minimum of 3 days per week and 15 hours weekly, up to 25 hours, Monday to Friday, with learning opportunities in a telco environment.