Customer Service Consultant

Aussie Broadband Limited; City of Melbourne; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Parental leave

Internet discount

Mobile discount

Flexible work

EAP

Merch allowance

Job summary

Aussie Broadband Limited, based in Morwell, Victoria, is hiring for a call centre-based customer support role. You will handle inbound calls, perform basic troubleshooting, and empower customers with a positive experience. Training is provided to help you advance your career.

Join a diverse, inclusive team that values customer focus, data accuracy, and collaborative problem solving. The role involves shifts across 8am–12am, up to 37.5 hours per week, with robust benefits and opportunities for

Qualifications

• Interest in learning about the telco industry
• Genuine curiosity about IT and technology
• Background in accounts or customer service
• Confident computer skills and comfort with basic data entry
• Warm, clear communication with a collaborative, empathetic approach

Responsibilities

• Handle inbound customer calls and perform basic troubleshooting
• Assist with fault finding and account queries
• Provide accurate data entry and keep systems updated
• Support customers across multiple channels

Skills

Telco curiosity

IT interest

Customer service

Data entry

Clear communication

Job description

About Us

At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that's the Aussie way. As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability. We're proud to have been named one of Australia's Top Employers by HRD magazine. Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure. Our culture is built on five values that guide everything we do: Don't be ordinary, be awesome | Think BIG | No bullsh*t | Be good to people | Have fun

About the Role

In this role, you will provide first-class support to our residential customers. We will give you all the training you need to be able to help our customers and progress your career. This is a call-centre based role - you will be taking inbound calls and help with anything from basic troubleshooting to fault finding. We want to empower you to problem solve and deliver our customers the best experience possible.

What You'll Do

Work 8‑hour shifts in our call centre on a rotational roster between 8am and 12am, Monday to Sunday, including public holidays. All team members are required to commit to up 37.5 hours per week.

• An interest in learning about the telco industry (experience is helpful but not essential)
• A genuine curiosity about IT and technology
• A background in accounts or customer service
• Confident computer skills and comfort with basic data entry
• Warm, clear communication with a collaborative, empathetic approach

What You'll Bring

• Creating positive customer experiences while meeting service standards
• Supporting customers with account and technical enquiries across multiple channels
• Managing calls with care and attention
• Gently troubleshooting non‑service‑related issues
• Navigating challenging conversations professionally and escalating when needed
• Following supportive help desk processes, account procedures, and privacy guidelines

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people." We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.

The Good Stuff

• 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off Mobile services
• Fitness Passport for access to multiple gyms and pools across Australia
• Flexible working arrangements
• Employee Assistance Program (EAP)
• Discounts with Specsavers, HCF, and many more
• Monthly rewards and recognition
• Internal training and development resources to support your career growth
• Yearly Aussie merch allowance

Company Overview

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia. The company’s main focus is nbn (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers. As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment. The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform. With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

Contact

For questions, reach out to [e-mail].