Customer Service Consultant

Aussie Broadband; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Parental leave 26 weeks

Discounted internet

20% mobile discount

EAP & partner discounts

Monthly rewards

Internal training

Aussie merch allowance

Fitness Passport

Job summary

Aussie Broadband, a proudly Australian-based telco, is looking for a customer service specialist to join our residential support team in Melbourne. You will handle inbound calls, perform basic troubleshooting and fault finding, and deliver first-class service with the training we provide.

We value inclusion and diversity, offer generous benefits, 37.5 hours per week on a rotating 8am–12am roster, and opportunities to grow with a national, customer-focused company.

Qualifications

• Meet customer service standards and targets.
• Identify and solve customer issues using training.

Responsibilities

• Provide first-class support to residential customers via inbound calls.
• Assist with basic troubleshooting and fault finding to resolve issues.

Skills

Customer service

Problem solving

Communication

Job description

We take pride in being an all-Australian-based telco and tech business. We don’t want to be like the rest, we want to change the game and provide our customers with the best experience possible. Just look at our reviews.

In this role, you will provide first-class support to our residential customers. We will give you all the training you need to be able to help our customers and progress your career.

This is a call-centre based role - you will be taking inbound calls and help with anything from basic troubleshooting to fault finding. We want to empower you to problem solve and deliver our customers the best experience possible.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.

Join us as we continue to grow and make a mark as the 5th largest telco in Australia!

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!

Our fantastic culture lives and breathes our values:

• Don’t be ordinary, be awesome

• Think BIG

• No bullsh*t

• Be good to people

• Have fun

We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)

• Discounted internet up to the value of $109 per month

• 20% off our Mobile services

• Day to day benefits like Employee Assistance Program (EAP), discounts with big names like Origin, Specsavers, HCF and many more

• Celebrating you! With monthly rewards and recognition

• Internal training and resources for you to continue to learn, grow and achieve your career goals

• Yearly allowance for amazing Aussie merch

• Fitness Passport for access to multiple gyms and pools across Australia

Let’s talk about you

The things that are really (really) important

• Being able to meet our customer service standards and targets. We take our customer experience very seriously

• Taking the initiative to identify and solve customer issues using the techniques we provide you in training

Working in 8 hour shifts, you will be working on a rotational roster between 8am and 12am, Monday to Sunday, and public holidays.

We require all candidates to commit to working 37.5 hours per week (full time hours).

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at [e-mail]