Inbound Support Specialist – Customer Experience

Aussie Broadband; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Parental leave 26 weeks

Discounted internet

20% mobile discount

EAP & partner discounts

Monthly rewards

Internal training

Aussie merch allowance

Fitness Passport

Job summary

Aussie Broadband, a proudly Australian-based telco, is looking for a customer service specialist to join our residential support team in Melbourne. You will handle inbound calls, perform basic troubleshooting and fault finding, and deliver first-class service with the training we provide.

We value inclusion and diversity, offer generous benefits, 37.5 hours per week on a rotating 8am–12am roster, and opportunities to grow with a national, customer-focused company.

Qualifications

• Meet customer service standards and targets.
• Identify and solve customer issues using training.

Responsibilities

• Provide first-class support to residential customers via inbound calls.
• Assist with basic troubleshooting and fault finding to resolve issues.

Skills

Customer service

Problem solving

Communication

Job description

Aussie Broadband, a proudly Australian-based telco, is looking for a customer service specialist to join our residential support team in Melbourne. You will handle inbound calls, perform basic troubleshooting and fault finding, and deliver first-class service with the training we provide.

We value inclusion and diversity, offer generous benefits, 37.5 hours per week on a rotating 8am–12am roster, and opportunities to grow with a national, customer-focused company.