Technology Support III: Production Stability & Incidents

Testing Site - JPMC; Sydney; Sur place; AUD 90 000 - 140 000; Plein temps

Résumé du poste

Testing Site - JPMC in Australia’s Sydney area seeks a Technology Support professional to ensure stability, availability and performance of production applications across internal and external systems. You will troubleshoot, maintain, and resolve production interruptions while driving continuous improvement and a seamless user experience.

The role requires 3+ years of IT service troubleshooting experience, proficiency with monitoring tools such as Splunk, AppDynamics, Dynatrace, Grafana, and

Qualifications

• Bachelor's Degree in Computer Science
• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience using telemetry & application performance monitoring tools such as: Splunk, AppDynamics, Dynatrace, Grafana, ITRS Geneos
• Managing production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners
• A proven track record of running Incident & Problem Management calls for business impacting outages, performing post incident analysis, identifying & implementing preventative measures and lessons learned following outages
• Knowledge on Trade Life cycle, Position Management, Valuation, Asset Servicing
• Excellent interpersonal relationship and communication skills

Responsabilités

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing tools like Geneos, Splunk, etc.
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Connaissances

Troubleshooting

Incident & Problem Management

Communication skills

Interpersonal skills

Formation

Bachelor's Degree in Computer Science

Outils

Splunk

AppDynamics

Dynatrace

Grafana

ITRS Geneos

EC2

S3

EKS

RDS

CloudWatch

DataDog

Description du poste

Testing Site - JPMC in Australia’s Sydney area seeks a Technology Support professional to ensure stability, availability and performance of production applications across internal and external systems. You will troubleshoot, maintain, and resolve production interruptions while driving continuous improvement and a seamless user experience.

The role requires 3+ years of IT service troubleshooting experience, proficiency with monitoring tools such as Splunk, AppDynamics, Dynatrace, Grafana, and