Azure-Driven Production Support Engineer

HCL Technologies Limited; City of Melbourne; On-site; AUD 100,000 - 150,000; Full time

Job summary

HCL Technologies Limited in Melbourne is seeking an Application Support Engineer / Production Support Analyst to monitor and support critical enterprise applications. You will handle incident management, RCA, and ensure availability through proactive monitoring and observability with Azure-based tools.

Ideal candidates have 3–7 years in production support, strong Azure monitoring, log analysis, and collaboration across engineering teams to improve stability and performance.

Qualifications

• 3–7 years of experience in Application/Production Support or related roles.
• Experience with Azure monitoring ecosystem and incident management.
• Ability to analyze logs, diagnose issues, and perform RCA.

Responsibilities

• Monitor application performance, availability and health using Azure Monitor and Application Insights.
• Manage incident lifecycle: identification, prioritization, escalation, resolution and closure.
• Develop and maintain runbooks, procedures and knowledge base articles.

Skills

Azure monitoring

KQL

AKS

Sentry

FullStory

ServiceNow

RCA

Postman

Jira

Confluence

Regex

Imperva firewall

Code review

Education

Bachelor's degree in Computer Science / Information Technology / Engineering

Tools

Azure Dashboards

Workbooks

Azure Alerts

Job description

HCL Technologies Limited in Melbourne is seeking an Application Support Engineer / Production Support Analyst to monitor and support critical enterprise applications. You will handle incident management, RCA, and ensure availability through proactive monitoring and observability with Azure-based tools.

Ideal candidates have 3–7 years in production support, strong Azure monitoring, log analysis, and collaboration across engineering teams to improve stability and performance.