Senior Systems Engineer — Production IT & Incident Lead

Itron, Inc.; Australia; On-site; AUD 120,000 - 150,000; Full time

Job summary

Itron, Inc. is seeking a Senior Systems Engineer for its Managed Services team in Australia. You will manage incidents, troubleshoot complex issues, and maintain customer-facing production environments across Windows and Linux.

The role emphasizes strong customer communication and problem solving in a production setting. Responsibilities include end-to-end incident lifecycle, root cause analysis, monitoring, and on-call weekend rotations.

Qualifications

• 1-3 years of experience supporting enterprise applications or IT systems.
• Experience working with Windows and Linux operating systems.
• Working knowledge of SQL, including the ability to query and analyze data.
• Understanding of TCP/IP networking, DNS, firewalls and connectivity troubleshooting.
• Strong troubleshooting and analytical problem-solving skills.

Responsibilities

• Provide application management, administration, and operational support for production environments.
• Investigate and resolve customer-reported incidents and service requests.
• Perform root cause analysis for application, infrastructure, and integration issues.
• Manage support cases through their full lifecycle, ensuring timely updates and resolution.
• Monitor system health, performance, and service availability.
• Troubleshoot issues involving operating systems, networking, databases, and application components.
• Collaborate with cross-functional teams to drive issue resolution and service improvements.
• Document troubleshooting findings, procedures, and operational best practices.
• Participate in scheduled weekend on-call rotations.

Skills

Windows

Linux

SQL

Networking

Troubleshooting

Customer communication

Tools

Kubernetes

OpenTelemetry

SaaS

PowerShell

Job description

Itron, Inc. is seeking a Senior Systems Engineer for its Managed Services team in Australia. You will manage incidents, troubleshoot complex issues, and maintain customer-facing production environments across Windows and Linux.

The role emphasizes strong customer communication and problem solving in a production setting. Responsibilities include end-to-end incident lifecycle, root cause analysis, monitoring, and on-call weekend rotations.