Payments Production Support Specialist (Tech III)

Testing Site - JPMC; Sydney; On-site; AUD 90,000 - 125,000; Full time

Job summary

Testing Site - JPMC in Sydney, Australia seeks a Technology Support III to ensure stability, availability, and performance of production application flows within the APAC Payments Production Management team.

You will troubleshoot production service interruptions, lead incident bridges, and implement improvements for seamless user experiences across systems both on-premises and in the cloud.

Qualifications

• Bachelor's Degree in Computer Science or equivalent.
• 3+ years of experience troubleshooting, resolving, and maintaining IT services.
• Demonstrated knowledge of applications and infrastructure in large-scale tech environments, on-premises and cloud.
• Experience with observability and monitoring tools and techniques.
• Exposure to ITIL framework processes.
• Experience supporting real-time or low-latency production systems in 24x7 environments.

Responsibilities

• Provide end-to-end application or infrastructure service delivery to enable successful business operations of the firm.
• Support day-to-day maintenance of the firm’s systems to ensure operational stability and availability.
• Monitor production environments for anomalies and address issues using standard observability tools.
• Lead major incident bridges, coordinate cross-functional recovery, and communicate status to stakeholders.
• Own post-incident reviews and problem management; drive corrective and preventive actions.
• Assess and implement production changes with appropriate risk evaluation and release readiness.
• Reduce toil through automation and runbook improvements; mentor junior engineers and uplift operational standards.

Skills

Troubleshooting

Observability

ITIL

Scripting

Incidents

Cloud basics

Education

Bachelor's in CS

Tools

Cloud platforms

Observability tools

Job description

Testing Site - JPMC in Sydney, Australia seeks a Technology Support III to ensure stability, availability, and performance of production application flows within the APAC Payments Production Management team.

You will troubleshoot production service interruptions, lead incident bridges, and implement improvements for seamless user experiences across systems both on-premises and in the cloud.