Technology Business Analyst

FinXL Professional Services Pty; Sydney; Presencial; AUD 166.000 - 221.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Training platform for upskilling

Flagship AI-enabled project

Enterprise client engagement

Descripción de la vacante

FinXL Professional Services Pty is seeking an experienced Technology Business Analyst to join our Digital Transformation practice on a contract or max term engagement. You will contribute to a flagship enterprise Knowledge Management re-platform initiative within a broader contact centre transformation for an Enterprise Insurance client.

You will elicit and document complex requirements, map processes, identify gaps, and partner with SaaS vendors and internal teams to drive adoption and

Formación

• Proven track record as a Technology Business Analyst delivering complex enterprise software solutions.
• Demonstrated experience with knowledge management platforms, contact centre systems, or SaaS re-platforming.
• Strong exposure to AI-enabled software solutions or modern enterprise digital transformation programmes.

Responsabilidades

• Bridge business objectives and technical solution delivery through structured analysis.
• Elicit, analyse, and document detailed technical and functional requirements for the new platform.
• Assess current IT capabilities, identify gaps, and design scalable technology-driven solutions.

Conocimientos

Knowledge management

SaaS platforms

Stakeholder engagement

Requirements elicitation

Enterprise software

Descripción del empleo

Technology Business Analyst | Contract / Max Term Engagement Contract

Join FinXL's growing Digital Transformation Practice and drive an enterprise AI knowledge management re-platform engagement for an Enterprise Insurance company!

FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we have been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors. Working with FinXL gives consultants access to high-impact client engagements, our dedicated training platform for continuous upskilling, and a collaborative professional services environment.

FinXL is seeking an experienced Technology Business Analyst to join our Digital Transformation consulting practice. In this engagement (offered as a Contract or Max Term Engagement Contract), you will become a key member of our team and be deployed with an Enterprise Insurance company on a high-profile transformation project. In this position, you will help lead an enterprise Knowledge Management re-platform initiative within a broader Contact Centre Transformation-transitioning legacy systems to a contemporary AI-enabled SaaS platform.

Responsibility

• Bridge business objectives and technical solution delivery through strategic thinking and structured analysis


• Elicit, analyse, and document detailed technical and functional requirements for the new platform


• Assess current IT capabilities, identify functional gaps, and design scalable technology-driven solutions


• Collaborate across internal technology groups, enterprise stakeholders, and strategic SaaS vendor partners


• Support delivery across MVP design, build, enterprise data migration, archiving, and system decommissioning


• Align platform capabilities with wider contact centre transformation initiatives and organisational objectives


• Partner with cross-functional business divisions to drive operational readiness and business adoption

Key Skills & Experience

• Proven track record as a Technology Business Analyst delivering complex enterprise software solutions


• Demonstrated experience with knowledge management platforms, contact centre systems, or SaaS re-platforming


• Strong exposure to AI-enabled software solutions or modern enterprise digital transformation programmes


• Exceptional requirements elicitation, solution design, process mapping, and gap analysis capabilities


• Proven ability to collaborate effectively with strategic SaaS vendors and systems integration partners


• Outstanding stakeholder engagement and communication skills across diverse business and technical teams


• Prior consulting experience within enterprise insurance, financial services, or regulated environments is highly regarded

Why Join FinXL?

• Access FinXL's dedicated training platform for continuous upskilling


• Deliver a flagship AI-enabled knowledge management re-platform programme


• High-impact consulting engagement with an Enterprise Insurance leader