Technology Business Analyst

FinXL IT Professional Services; Sydney; Vor Ort; AUD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Dedicated training platform

Zusammenfassung

FinXL IT Professional Services in Sydney is seeking a Technology Business Analyst for a contract/max term engagement with an Enterprise Insurance client. You will drive an enterprise AI-enabled knowledge management re-platform as part of a broader contact centre transformation, bridging business needs with technical delivery.

The role emphasizes requirements elicitation, solution design, and stakeholder engagement across SaaS vendors and systems integrators, with a focus on migrating legacy

Qualifikationen

• Proven track record as a Technology Business Analyst delivering enterprise software solutions.
• Experience with knowledge management platforms, contact centre systems, or SaaS re-platforming.
• Exposure to AI-enabled software solutions and digital transformation programmes.
• Strong requirements elicitation, design, mapping and gap-analysis capabilities.

Aufgaben

• Bridge business objectives and technical solution delivery through strategic thinking and structured analysis.
• Elicit, analyse, and document detailed technical and functional requirements for the new platform.
• Assess current IT capabilities, identify functional gaps, and design scalable technology-driven solutions.
• Collaborate across internal technology groups, enterprise stakeholders, and strategic SaaS vendor partners.
• Support delivery across MVP design, build, enterprise data migration, archiving, and system decommissioning.
• Align platform capabilities with wider contact centre transformation initiatives and organisational objectives.
• Partner with cross-functional business divisions to drive operational readiness and business adoption.

Kenntnisse

Requirements elicitation

Solution design

Process mapping

Gap analysis

Stakeholder engagement

AI-enabled software

Tools

Knowledge management platforms

Contact centre systems

SaaS re-platforming

Jobbeschreibung

FinXL IT Professional Services – Sydney NSW

Contract

15h ago , from FinXL IT Professional Services

Technology Business Analyst | Contract / Max Term Engagement Contract

Join FinXL's growing Digital Transformation Practice and drive an enterprise AI knowledge management re-platform engagement for an Enterprise Insurance company!

FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we have been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors. Working with FinXL gives consultants access to high-impact client engagements, our dedicated training platform for continuous upskilling, and a collaborative professional services environment.

FinXL is seeking an experienced Technology Business Analyst to join our Digital Transformation consulting practice. In this engagement (offered as a Contract or Max Term Engagement Contract), you will become a key member of our team and be deployed with an Enterprise Insurance company on a high-profile transformation project. In this position, you will help lead an enterprise Knowledge Management re-platform initiative within a broader Contact Centre Transformation-transitioning legacy systems to a contemporary AI-enabled SaaS platform.

Responsibility

Bridge business objectives and technical solution delivery through strategic thinking and structured analysis

Elicit, analyse, and document detailed technical and functional requirements for the new platform

Assess current IT capabilities, identify functional gaps, and design scalable technology-driven solutions

Collaborate across internal technology groups, enterprise stakeholders, and strategic SaaS vendor partners

Support delivery across MVP design, build, enterprise data migration, archiving, and system decommissioning

Align platform capabilities with wider contact centre transformation initiatives and organisational objectives

Partner with cross-functional business divisions to drive operational readiness and business adoption

Key Skills & Experience

Proven track record as a Technology Business Analyst delivering complex enterprise software solutions

Demonstrated experience with knowledge management platforms, contact centre systems, or SaaS re-platforming

Strong exposure to AI-enabled software solutions or modern enterprise digital transformation programmes

Exceptional requirements elicitation, solution design, process mapping, and gap analysis capabilities

Proven ability to collaborate effectively with strategic SaaS vendors and systems integration partners

Outstanding stakeholder engagement and communication skills across diverse business and technical teams

Prior consulting experience within enterprise insurance, financial services, or regulated environments is highly regarded

Why Join FinXL?

Access FinXL's dedicated training platform for continuous upskilling

Deliver a flagship AI-enabled knowledge management re-platform programme

High-impact consulting engagement with an Enterprise Insurance leader