Technology And Ai Trainer

Pearson Carter Limited; Sydney, Canberra, Adelaide; On-site; AUD 60,000 - 100,000; Full time

Job summary

Pearson Carter Limited partners with a leading Australian professional services organisation to recruit Technology & AI Trainers who will help staff maximise the value of new and existing systems across the business. This on-site role offers flexibility for full-time or part-time arrangements.

You will deliver face-to-face training, workshops, webinars and one-on-one sessions, train staff on AI tools and Microsoft 365, and produce training guides and FAQs to support ongoing knowledge adoption

Qualifications

• Experience delivering technology/software training.
• Excellent communication and presentation skills.
• Good Microsoft Office / Microsoft 365 knowledge.
• User support and troubleshooting experience.
• Experience creating training materials and documentation.
• Knowledge or practical experience with AI tools.
• Friendly and patient approach to working with users.

Responsibilities

• Deliver face-to-face training, workshops, webinars and 1-on-1 sessions.
• Training staff on AI tools and practical AI use.
• Training users across Microsoft Office / Microsoft 365, including advanced functions.
• Supporting users across business applications and internal systems.
• Providing training and support across document management and practice management systems.
• Creating training guides, FAQs and other user documentation.
• Troubleshooting user issues and escalating technical problems where required.
• Supporting new technology and system rollouts.
• Gathering user feedback and working with technology teams to improve adoption.

Skills

Technology training

Presentation skills

MS Office 365 knowledge

User support

Documentation skills

AI tools familiarity

Tools

FileSite

Aderant

iManage

LMS

Job description

Location: Sydney, Canberra or Adelaide
Work model: On-site
Employment: Full-time or part-time
Start: ASAP
Salary: Flexible – based on experience

We’re working with a leading Australian professional services organisation that is investing heavily in technology and AI. They are looking for Technology &; AI Trainers to help staff get the most out of new and existing systems.

The role

You’ll be responsible for delivering practical technology training and supporting users across the business. This will include:

• Delivering face-to-face training, workshops, webinars and 1-on-1 sessions
• Training staff on AI tools and practical AI use
• Training users across Microsoft Office / Microsoft 365, including advanced functions
• Supporting users across business applications and internal systems
• Providing training and support across document management and practice management systems
• Creating training guides, FAQs and other user documentation
• Troubleshooting user issues and escalating technical problems where required
• Supporting new technology and system rollouts
• Gathering user feedback and working with technology teams to improve adoption

About you

We’re looking for someone with a background in technology, software or IT training who is confident working with both technical and non-technical users.

You’ll ideally have:

• Strong experience delivering technology/software training
• Excellent communication and presentation skills
• Good Microsoft Office / Microsoft 365 knowledge
• User support and troubleshooting experience
• Experience creating training materials and documentation
• Knowledge or practical experience with AI tools
• A friendly and patient approach to working with users

Desirable: Legal or professional services experience, FileSite, Aderant, iManage, LMS, legal technology, document automation or digital transformation experience.

This is a training and technology adoption role rather than a developer or traditional helpdesk position.