Technology & AI Trainer

JobsTrackR; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

JobsTrackR is seeking a Technology & AI Trainer to support staff in adopting technology and AI tools at our Sydney office. The role covers hands-on training across AI tools, Office applications, document management systems and workflow tools.

Responsibilities include delivering instructor-led sessions, creating training materials, and providing ongoing user support to drive continuous improvement and effective change management.

Qualifications

• Experience delivering technology training to users at different proficiency levels.
• Strong knowledge of AI tools, learning management systems, document automation tools and legal research platforms.
• Ability to train users in Microsoft Office, including advanced formatting, cross-referencing, styles and template creation.
• Experience with document management or workflow systems (e.g., FileSite, Aderant).
• Strong communication and interpersonal skills for both technical and non-technical users.

Responsibilities

• Deliver instructor-led training to individuals and groups through workshops, webinars, lunch-and-learn sessions, and video conferencing.
• Provide practical training on internal AI tools, helping staff integrate AI into daily workflows and decision-making.
• Offer ongoing user support, troubleshooting issues and liaising between end users and technical teams.
• Develop training materials, quick-reference guides, documentation and resources for varying skill levels.
• Train users across core technology platforms including Microsoft Office, document management systems and workflow tools.
• Implement and train new processes and systems as they are introduced.
• Collect and document feedback, queries and solutions to support continuous improvement.
• Provide timely resolution, triage issues and escalate complex problems.
• Track training participation and maintain accurate records.

Skills

Technology training

AI tools knowledge

Microsoft Office

LMS experience

Communication skills

Tools

FileSite

Aderant

Job description

Technology & AI Trainer

We are seeking a service‑focused and motivated Technology & AI Trainer to join our Sydney office on a full‑time or part‑time basis. This role sits within the corporate services function and plays a key part in supporting staff across the organisation in adopting technology and AI tools effectively.

Role Overview

You will deliver hands‑on training across a range of technology platforms, including in‑house AI tools, Microsoft Office applications, document management systems and workflow tools. The role combines training delivery, user support, content creation and continuous improvement of training programs.

Key Responsibilities

• Deliver instructor‑led training to individuals and groups through workshops, webinars, lunch‑and‑learn sessions and video conferencing.

• Provide practical training on internal AI tools, helping staff integrate AI into daily workflows and decision‑making.

• Offer ongoing user support, troubleshooting issues and acting as a liaison between end users and technical teams.

• Develop training materials, quick‑reference guides, documentation and resources tailored to varying skill levels.

• Train users across core technology platforms, including Microsoft Office (advanced formatting, styles, templates), document management systems and workflow tools.

• Implement and train new processes and systems as they are introduced.

• Collect and document feedback, queries and solutions to support continuous improvement and FAQ development.

• Provide timely resolution, triage issues and elevate technical problems where required.

• Track training participation and maintain accurate records.

Requirements

• Experience delivering technology training to users at different proficiency levels.

• Strong knowledge of AI tools, learning management systems, document automation tools and legal research platforms.

• Ability to train users in Microsoft Office, including advanced functions, formatting, cross‑referencing, styles and template creation.

• Experience with document management or workflow systems (e.g., FileSite, Aderant or similar).

• Strong communication and interpersonal skills, with the ability to engage both technical and non‑technical users.

• Ability to implement new systems and processes and support change management.

• Service‑focused mindset with strong responsiveness and problem‑solving skills.

• Experience in a legal or professional services environment is desirable, including familiarity with Australian professional obligations.

What We Offer

• A collaborative, supportive work environment with strong professional development pathways.

• Flexible working arrangements (full‑time or part‑time).

• Opportunities to work with a diverse range of teams and contribute to technology uplift across the organisation.

• A variety of wellbeing, social and professional benefits.