Technology Adoption & Enablement Specialist

RSM US LLP; Sydney; On-site; AUD 100,000 - 140,000; Full time

Job summary

RSM Australia is seeking a Technology Adoption Specialist to drive technology enablement across the national network. You will lead training for Microsoft 365 Copilot, Power Platform, and AI tools, bridging people, processes and tools to deliver measurable business value.

The role sits at the intersection of technology, learning, change management and innovation, offering opportunities to influence how one of Australia’s leading professional services firms works now and into the future.

Qualifications

• 4+ years delivering IT or digital skills training in a corporate or professional services environment.
• Strong written communication; produce clear, concise training content and documentation.
• Design and deliver training focused on end-to-end business processes and role-based workflows.
• Demonstrated ability to learn new technologies quickly and adapt training requirements.
• Experience communicating with stakeholders across levels and functions.
• Strong facilitation and interpersonal skills for in-person and online training.
• Willingness to travel interstate to deliver training and provide onsite support.

Responsibilities

• Design and deliver engaging training programs for Microsoft 365, Copilot, Power Platform, and core systems.
• Develop and maintain enablement materials: guides, use cases, videos, digital tips.
• Facilitate national webinars, focus groups, and internal communities of practice.
• Support adoption through structured change management practices.
• Evaluate and test new technologies and AI tools (Copilot, Claude).
• Contribute to national AI strategy, including pilot projects and stakeholder input.
• Identify, assess, and recommend tools aligned with digital transformation goals.
• Partner with staff across divisions to ensure adoption aligns with needs.
• Provide updates on performance, releases, and technology roadmaps.
• Track user feedback and serve as central contact for support.

Skills

IT training

Stakeholder comms

Training design

Public speaking

Online training

Change management

AI tools knowledge

Education

Microsoft 365 Fundamentals

Microsoft Certified Trainer (MCT)

Job description

RSM Australia is seeking a Technology Adoption Specialist to drive technology enablement across the national network. You will lead training for Microsoft 365 Copilot, Power Platform, and AI tools, bridging people, processes and tools to deliver measurable business value.

The role sits at the intersection of technology, learning, change management and innovation, offering opportunities to influence how one of Australia’s leading professional services firms works now and into the future.