Tech Enablement & Adoption Specialist

RSM Australia; City of Melbourne; Vor Ort; AUD 120.000 - 170.000; Vollzeit

Benefits dieser Stelle

Health benefits

Wellbeing programs

Lifestyle benefits

Zusammenfassung

RSM Australia is seeking a Technology Adoption Specialist to drive technology enablement across our national network. You will design and deliver training for Microsoft 365, Copilot, and the Power Platform, while shaping change management and adoption strategies.

The role involves delivering webinars, creating enablement materials, and collaborating with staff to align with digital transformation goals. A strong training background and willingness to travel interstate are essential.

Qualifikationen

• 4+ years delivering IT or digital skills training in a corporate or professional services environment.
• Strong written communication skills, with the ability to produce clear, concise, and engaging training content and documentation.
• Proven ability to design and deliver training that focuses on end-to-end business processes and role-based workflows, not just systems use.
• Demonstrated ability to quickly learn and adapt to new technologies and changing training requirements.
• Experience communicating effectively with a wide range of stakeholders across different levels and functions of the business.
• Strong facilitation and interpersonal skills, with experience delivering both in-person and online training sessions.
• Ability to work independently and collaboratively as part of a national or cross-functional team.
• Well-developed analytical and problem-solving skills to support needs analysis and enablement design.
• Willingness to travel interstate to deliver training and provide onsite support during major technology rollouts.

Aufgaben

• Design and deliver training for Microsoft 365, Copilot, Power Platform, and core systems.
• Create and maintain enablement materials, including guides, use cases, videos, and digital tips.
• Facilitate national webinars, focus groups, and internal Communities of Practice.
• Support adoption efforts through structured change management practices.
• Evaluate and test new technologies and AI tools (e.g., Copilot, Claude).
• Contribute to national AI strategy, including pilot project design and stakeholder input.
• Identify, assess, and recommend tools that align with firm-wide digital transformation goals.
• Partner with staff across divisions to ensure adoption aligns with operational needs.
• Provide ongoing updates on performance, releases, and technology roadmap changes.
• Track user feedback and serve as a central point of contact for support and issue resolution.
• Monitor trends in AI, automation, user behaviour, and emerging workplace technologies.
• Lead experimentation with advanced prompting, reporting, and AI-enhanced workflows.
• Develop and publish insights, playbooks, and adoption resources aligned with strategic objectives.

Kenntnisse

Training delivery

Change management

Stakeholder communication

Facilitation

Ausbildung

Microsoft 365 Fundamentals certification

Microsoft Certified Trainer (MCT)

Familiarity with change management methodologies (ADKAR, Prosci, Kotter)

Tools

Microsoft 365 Copilot

Power Platform

AI tools

Jobbeschreibung

RSM Australia is seeking a Technology Adoption Specialist to drive technology enablement across our national network. You will design and deliver training for Microsoft 365, Copilot, and the Power Platform, while shaping change management and adoption strategies.

The role involves delivering webinars, creating enablement materials, and collaborating with staff to align with digital transformation goals. A strong training background and willingness to travel interstate are essential.