National Tech Adoption & Enablement Specialist

RSM; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

RSM Australia is seeking a Technology Adoption Specialist to drive technology enablement across the national network. You will design training for Microsoft 365, Copilot, Power Platform and related tools, bridging people, processes and technology to deliver measurable business value.

You will develop enablement materials, run national webinars and pilot AI initiatives, and collaborate with divisions to ensure adoption aligns with operational needs.

Qualifications

• Microsoft 365 Fundamentals certification and MCT are required.
• Familiarity with ADKAR, Prosci or Kotter change management frameworks.
• 4+ years of IT or digital skills training experience in a corporate/professional services setting.

Responsibilities

• Design and deliver training programs for Microsoft 365, Copilot, Power Platform, and core systems.
• Develop and maintain enablement materials, including guides, use cases, videos, and digital tips.
• Facilitate national webinars, focus groups, and internal Communities of Practice.
• Support adoption through structured change management practices.
• Evaluate and test new technologies and AI tools (e.g., Copilot, Claude).
• Contribute to national AI strategy, including pilot project design and stakeholder input.
• Identify, assess, and recommend tools aligned with firm-wide digital transformation goals.
• Partner with staff across divisions to ensure adoption aligns with operational needs.
• Provide ongoing updates on performance, releases, and technology roadmap changes.
• Track user feedback and serve as a central point of contact for support and issue resolution.
• Monitor trends in AI, automation, user behaviour, and emerging workplace technologies.
• Lead experimentation with advanced prompting, reporting, and AI-enhanced workflows.
• Develop and publish insights, playbooks, and adoption resources aligned with strategic objectives.

Skills

Training design

Stakeholder management

Facilitation

Microsoft 365

Power Platform

AI tooling

Content development

Education

Microsoft 365 Fundamentals certification

Microsoft Certified Trainer (MCT)

Change management familiarity (ADKAR/Prosci/Kotter)

Tools

Microsoft 365

Power Platform

AI tools (Copilot, Claude)

Job description

RSM Australia is seeking a Technology Adoption Specialist to drive technology enablement across the national network. You will design training for Microsoft 365, Copilot, Power Platform and related tools, bridging people, processes and technology to deliver measurable business value.

You will develop enablement materials, run national webinars and pilot AI initiatives, and collaborate with divisions to ensure adoption aligns with operational needs.