Technical Writer

ACECQA; Sydney; On-site; AUD 107,000 - 126,000; Full time

Job summary

ACEQA is seeking a Technical Writer to support the Regulatory Systems Team by developing, maintaining and improving clear documentation for the National Quality Agenda IT System (NQA ITS) and related regulatory technology projects.

The role is full-time and fixed term until 1 December 2027 at ACECQA Band 5 (106,584–126,066 AUD). You will translate complex information into accessible resources, support learning, and contribute to successful project delivery.

Qualifications

• Bachelor-level or higher qualification in a relevant discipline or equivalent experience.
• Experience developing technical, operational, policy or business documentation.
• Excellent written communication, ability to simplify complex information for diverse audiences.
• Strong editing, proofreading and document quality assurance skills.
• Strong research and analytical capabilities.
• Ability to quickly understand business processes, systems and technical concepts.
• Well-developed stakeholder engagement and information-gathering skills.
• Strong organisational skills with ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft 365 applications and document management systems.

Responsibilities

• Translate complex legislation, business and technical information into user-focused resources.
• Develop, maintain and improve documentation for the National Quality Agenda IT System and related initiatives.
• Support knowledge management and organisational learning through clear materials and process mapping.

Skills

Technical writing

Documentation

Strong writing

Editing & QA

Research & analysis

Process understanding

Stakeholder engagement

Organizational skills

MS 365 proficiency

Document management systems

Education

Tertiary qualifications

Tools

Microsoft 365

Document management systems

Job description

• Help children have the best start in life through high quality education & care.
• Improve outcomes for children and families in early education and care.
• Join an expert team working across governments at the national level.

About ACECQA

We want children in Australia to have the best start in life through quality education and care.

We provide national leadership on the implementation of the National Quality Framework (NQF) and collaborate with the Australian and state and territory governments to:

• implement changes that benefit children birth to 13 years-of-age and their families
• monitor and promote the consistent application of the Education and Care Services National Law across all states and territories
• support the early childhood education and care sector to improve quality outcomes for children

We strive for innovation and continuous improvement and are committed to keeping the sector and the community informed with the latest developments in early childhood education and care.

ACECQA is committed to being a child-safe organisation, implementing the National Principles for Child Safe Organisations and actively promoting the safety and wellbeing of children.

The Role

The Technical Writer supports the Regulatory Systems Team by developing, maintaining and improving clear, accurate and accessible documentation for the National Quality Agenda IT System (NQA ITS) and related regulatory technology initiatives. This position translates complex legislative, business and technical information into user-focused resources, supports knowledge management and organisational learning, and contributes to the successful delivery of current and future regulatory technology projects through effective documentation, process mapping and communication materials that enable staff to efficiently manage systems and internal processes.

This role is full-time and fixed term until 1 December 2027 at ACECQA Band 5 ($106,584- $126,066).

About You

To be successful in this role you will need:

• Tertiary qualifications in a relevant discipline and/or an equivalent level of experience.
• Demonstrated experience developing and maintaining technical, operational, policy or business documentation.
• Excellent written communication skills, including the ability to simplify complex technical and business information for diverse audiences.
• Highly developed editing, proofreading and document quality assurance skills.
• Strong research and analytical capabilities.
• Ability to quickly understand business processes, systems and technical concepts.
• Well-developed stakeholder engagement and information-gathering skills.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft 365 applications and document management systems.

While not essential, the following attributes will greatly assist you in the role:

• Experience working within government, regulatory or public sector environments
• Knowledge of regulatory technology, digital transformation or information management practices.
• Knowledge of current technology trends, issues and policy matters in a regulatory context

ACECQA is committed to removing barriers and opening up opportunities. As an employer we seek to ensure people with differing needs and abilities have the same opportunities to successfully gain skills, knowledge and experience through work, social activities, education and training irrespective of their age, disability, colour, race, gender, religion, sexuality, family responsibilities, or location. In particular, we are committed to improving opportunities and outcomes for Aboriginal and Torres Strait Islander peoples.

You must have the right to work and live in Australia to apply for this role.

The successful candidate will be required to consent to a national police check.

Notice to agencies

ACECQA will not accept applications from any source other than directly from a candidate for this vacancy. Recruitment agencies must have received instructions from ACECQA in relation to a specific vacancy in order to submit applications on behalf of candidates.

More information

If you have any questions about the role or recruitment process, please contact the Recruitment team at recruitment@ acecqa.gov.au.

ACECQA is collecting the information requested in the advertisement for the purpose of selection, recruitment and engagement of staff. ACECQA is authorised to do so by the Education and Care Services National Law. Please refer to our Privacy Policy which can be accessed at http://www.acecqa.gov.au/privacy-policy.