Residential Coordinator

GWA Group; City of Monash; On-site; AUD 65,000 - 85,000; Full time

Job summary

GWA Group is seeking a highly organized Residential Coordinator to join our Residential Sales team in Mulgrave. You will support quotes, specifications, forecasting and customer management, and act as the go-to person for delivering great customer outcomes.

You will coordinate with Sales, Logistics and Distribution, maintain CRM data, prepare customer presentations and seek process improvements to drive efficiency while providing exceptional service.

Qualifications

• Experience in a Sales Coordinator, Sales Support, Customer Service, Administration or Analyst role.
• Strong relationship-building and communication skills.
• Advanced Excel capability and confidence working with data.
• Proactive, solutions-focused mindset.
• Excellent organisational skills with ability to manage multiple priorities.
• Passion for delivering outstanding customer experiences.

Responsibilities

• Support the Residential Sales team with quotes, specifications, forecasting and customer management.
• Provide exceptional customer service and technical product support.
• Coordinate customer enquiries, orders, stock availability and delivery updates.
• Work with Sales, Logistics and Distribution to resolve issues and ensure a seamless customer experience.
• Maintain customer information and project activity within our CRM system.
• Assist with key customer presentations, projects and business development activities.
• Identify opportunities to improve processes and drive efficiency across the team.

Skills

Coordination & administration

Sales support

Customer service

Advanced Excel

Relationship building

Communication skills

Multi-tasking

Proactive mindset

Organisational skills

Data handling

Tools

CRM system

Job description

GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces.

With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.

We’re looking for a highly organised and customer-focused Residential Coordinator to join our Residential Sales team in Mulgrave. If you enjoy building relationships, keeping things moving behind the scenes and being the go-to person who helps deliver great customer outcomes, this could be the role for you.

About the Role

As a key member of the Residential team, you’ll work closely with Sales, customers and internal stakeholders to support the successful delivery of projects and customer initiatives. From preparing quotes and specifications to providing customer support, managing CRM data and assisting with forecasting, you’ll play a vital role in helping the team achieve its goals.

No two days will be the same, and you’ll be involved in:

• Supporting the Residential Sales team with quotes, specifications, forecasting and customer management
• Providing exceptional customer service and technical product support
• Coordinating customer enquiries, orders, stock availability and delivery updates
• Working closely with Sales, Logistics and Distribution teams to resolve issues and ensure a seamless customer experience
• Maintaining customer information and project activity within our CRM system
• Assisting with key customer presentations, projects and business development activities
• Identifying opportunities to improve processes and drive efficiency across the team

About You

You’ll bring strong coordination, administration or sales support experience and enjoy working in a fast-paced environment where attention to detail matters.

You’ll also have:

• Experience in a Sales Coordinator, Sales Support, Customer Service, Administration or Analyst role
• Strong relationship-building and communication skills
• Advanced Excel capability and confidence working with data
• A proactive, solutions-focused mindset
• Strong organisational skills and the ability to manage multiple priorities
• A passion for delivering outstanding customer experiences

Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role.

Please note that we are not accepting applications from agencies for this position.

GWA Group has a long history of innovation and dedication which goes all the way back to 1886. We are proud of our Australian and New Zealand heritage, innovative spirit, iconic market-leading brands such as Caroma, Methven, and Clark, and importantly - our inclusive culture. At GWA, we’re not just a company, we’re a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year.

When you join us, you’ll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways.

We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed.

Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they’re our way of life.