Technical Team Lead

Australian Criminal Intelligence Commission; Sydney; On-site; AUD 140,000 - 200,000; Full time

Job summary

The Australian Criminal Intelligence Commission in Sydney seeks a Technical Team Lead to steer the sustainment, modernization and secure operation of critical intelligence systems. You will lead a small ICT team, providing planning, development, maintenance and guidance for intelligence software applications and components.

You will apply deep technical expertise to ensure systems are secure, reliable and fit for purpose, with accountability for ongoing sustainment in both BAU and project

Qualifications

• ICT qualifications or experience in Information Technology.
• Experience sustaining and enhancing enterprise systems in controlled production environments.
• Ability to lead end-to-end delivery and sustainment activities including incident and change management.

Responsibilities

• Provide technical leadership and guidance on sustainment and modernisation of complex intelligence systems.
• Balance delivery, risk, security and operational stability across production support, enhancements and upgrades.
• Build relationships with business/technical areas, delivery partners and vendors; translate complex issues into options and recommendations.
• Apply critical thinking to diagnose system issues, manage risk and design sustainable solutions in regulated security environments.
• Lead ICT professionals delivering ITIL services to specialist applications.

Skills

Multitiered systems

Vendor integration

ITIL service management

Stakeholder engagement

Education

ICT degree

Tools

ServiceNow

Azure DevOps

Jira

Job description

Australian Criminal Intelligence Commission – Sydney NSW

The Technical Team Lead is responsible for the technical leadership, sustainment and modernisation of critical intelligence systems within the Intelligence Service Line (ISL). The role leads a small team that provides planning, development, maintenance, guidance and modernisation of intelligence software applications and supporting components.

This role applies deep technical expertise to ensure applications remain secure, reliable and fit for purpose. Furthermore, this role has accountability for the ongoing sustainment of classified systems in a business as usual and project environment, including bespoke and commercial off the shelf solutions.

The Technical Team Lead works closely with technical teams, business stakeholders, delivery partners and vendors, leads and mentor staff, and is accountable for the quality, timeliness and outcomes of technical delivery within their area of responsibility.

The Technical Team Lead is responsible for the technical leadership, sustainment and modernisation of critical intelligence systems within the Intelligence Service Line (ISL). The role leads a small team that provides planning, development, maintenance, guidance and modernisation of intelligence software applications and supporting components.

This role applies deep technical expertise to ensure applications remain secure, reliable and fit for purpose. Furthermore, this role has accountability for the ongoing sustainment of classified systems in a business as usual and project environment, including bespoke and commercial off the shelf solutions.

The Technical Team Lead works closely with technical teams, business stakeholders, delivery partners and vendors, leads and mentor staff, and is accountable for the quality, timeliness and outcomes of technical delivery within their area of responsibility.

The key duties of the position include:

As a Technical Team Lead, you will:

• Provide technical leadership and authoritative advice on the sustainment and modernisation of complex intelligence systems, shaping technical direction and standards.
• Manage complexity and competing priorities to deliver work activities across production support, enhancements and upgrades, balancing delivery, risk, security and operational stability.
• Build and maintain productive working relationships with business/technical areas, delivery partners and vendors, translating complex technical issues into clear options and recommendations.
• Apply critical thinking and deep technical analysis to diagnose system issues, manage risk, and design sustainable solutions in regulated, security sensitive environments
• Manage a small team of ICT professionals delivering quality ITIL service management to a number of specialist applications.

Desirable skills and experience:

• Strong experience with multitiered systems and databases including and not limited to Oracle and SQL Server based platform and enterprise web technologies, build tools and code deployment, installation and integration of software and system troubleshooting.
• As a team lead, experience in supporting and integrating bespoke and commercial off‑the‑shelf applications, including third‑party vendor solutions.
• Experience contributing technical input to briefings, change submissions and governance papers to support senior decision‑making.
• Familiarity with ITIL service management and delivery tooling such as ServiceNow, Azure DevOps or Jira.

We invite applications from people with the following experience, skills and attributes:

• Relevant tertiary qualifications and/or experience in Information Communication and Technology (ICT)
• Demonstrated experience in delivering within the ITIL service management framework, sustaining and enhancing enterprise systems in a controlled production environment, with accountability for operational stability and outcomes.
• Demonstrated ability to lead or coordinate end‑to‑end delivery and sustainment activities, including incident and problem resolution, defect remediation, testing, change control and production release.
• Strong technical experience with development of enterprise multitiered systems.
• Proven ability to support and integrate commercial, modified and bespoke applications, including third‑party and government off‑the‑shelf products, within regulated and security‑sensitive environments.
• Well‑developed management, stakeholder engagement, documentation and prioritisation skills, with the judgement to balance delivery, risk, compliance and system reliability in a complex intelligence setting.

Eligibility

• Citizenship – To be eligible for employment with the ACIC, applicants must be an Australian citizen.
• Security Clearance - The Australian community expects ACIC employees to maintain the highest levels of security and integrity. Successful applicants will be required to obtain and maintain a minimum Negative Vetting Level 1 security clearance.
• Pre-Employment Screening – All candidates must satisfy an Organisational Suitability Assessment (OSA) prior to being offered employment at the ACIC. Please refer to the ACIC’s Character Standards for further information.

Notes

The ACIC is committed to diversity and inclusion. We celebrate and champion diversity to ensure we reflect the community we serve, and pride ourselves on our vibrant culture. We welcome applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, neurodiverse, mature aged employees and carers.

More information about our conditions is available in the ACIC Enterprise Agreement 2024-2027 on our website.

Getting to know the Australian Criminal Intelligence Commission (ACIC)

The Australian Criminal Intelligence Commission (ACIC) is Australia’s national criminal intelligence agency. Our vision is an Australia hostile to criminal exploitation.We work with our national and international partners to conduct investigations and collectintelligence to combat serious and organised crime, cybercrime and national security threats.We develop and maintain national information and intelligence sharing services and systems for use by state, territory and Commonwealth law enforcement agencies. We also deliver nationwide background checking services to support employment or entitlement decisions to keep the Australian community safe.The ACIC Board provides strategic direction to the ACIC and represents Commonwealth, state and territory law enforcement and other regulatory agencies.Our purpose is to protect Australia from criminal threats through coordinating a strategic response and collecting, assessing and disseminating intelligence and policing information.