IT Site Support Specialist II – Remote‑Friendly NSW

Mansell Taylor Consulting; Wagga Wagga; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Full-time position

Flexible location options

Monthly incentive scheme

John Deere technical training

Career development in Precision Ag

Job summary

Hutcheon & Pearce in New South Wales is seeking an IT Site Support Specialist Level 2 Onsite to diagnose machine faults, support Precision Ag displays, receivers and John Deere AMS technology, and monitor customer machinery.

You’ll join a collaborative TECSight team, work with branches and customers across NSW, and have flexibility in location while enjoying ongoing John Deere training and a clear career pathway.

Qualifications

• Experience as a technician in agriculture, construction or related technical field is preferred.
• Strong understanding of machinery repairs, maintenance and diagnostics.
• Ability to interpret and follow Technical Manual procedures.
• Good written and verbal communication skills.
• Customer-focused, solutions-oriented approach.

Responsibilities

• Remote diagnostics: Assist branch technicians and customers to diagnose machine faults and identify practical solutions.
• Precision Ag support: Provide support with displays, receivers, rate controllers and other John Deere AMS technology.
• Machine monitoring: Proactively monitor customer machines, uptime alerts and connectivity issues and take action before small issues become bigger problems.
• Technical support: Provide remote technical assistance to branches and customers across our NSW network.
• Customer support: Help customers understand and get greater value from their machinery technology and digital tools.
• Data & connectivity: Support customers and teams with platforms such as John Deere Operations Center and Property Center.
• Team support: Work collaboratively with our branch technicians, service teams and wider TECSight team to deliver great customer outcomes.

Skills

Remote diagnostics

Precision Ag tech

Machine monitoring

Technical support

Customer support

Data & connectivity

Team collaboration

Tools

John Deere Operations Center

Property Center

Job description

Hutcheon & Pearce in New South Wales is seeking an IT Site Support Specialist Level 2 Onsite to diagnose machine faults, support Precision Ag displays, receivers and John Deere AMS technology, and monitor customer machinery.

You’ll join a collaborative TECSight team, work with branches and customers across NSW, and have flexibility in location while enjoying ongoing John Deere training and a clear career pathway.