It Site Support Specialist, Level 2 Onsite Role

Mansell Taylor Consulting; Wagga Wagga; Hybrid; AUD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Full-time position

Flexible location options

Monthly incentive scheme

John Deere technical training

Career development in Precision Ag

Zusammenfassung

Hutcheon & Pearce in New South Wales is seeking an IT Site Support Specialist Level 2 Onsite to diagnose machine faults, support Precision Ag displays, receivers and John Deere AMS technology, and monitor customer machinery.

You’ll join a collaborative TECSight team, work with branches and customers across NSW, and have flexibility in location while enjoying ongoing John Deere training and a clear career pathway.

Qualifikationen

• Experience as a technician in agriculture, construction or related technical field is preferred.
• Strong understanding of machinery repairs, maintenance and diagnostics.
• Ability to interpret and follow Technical Manual procedures.
• Good written and verbal communication skills.
• Customer-focused, solutions-oriented approach.

Aufgaben

• Remote diagnostics: Assist branch technicians and customers to diagnose machine faults and identify practical solutions.
• Precision Ag support: Provide support with displays, receivers, rate controllers and other John Deere AMS technology.
• Machine monitoring: Proactively monitor customer machines, uptime alerts and connectivity issues and take action before small issues become bigger problems.
• Technical support: Provide remote technical assistance to branches and customers across our NSW network.
• Customer support: Help customers understand and get greater value from their machinery technology and digital tools.
• Data & connectivity: Support customers and teams with platforms such as John Deere Operations Center and Property Center.
• Team support: Work collaboratively with our branch technicians, service teams and wider TECSight team to deliver great customer outcomes.

Kenntnisse

Remote diagnostics

Precision Ag tech

Machine monitoring

Technical support

Customer support

Data & connectivity

Team collaboration

Tools

John Deere Operations Center

Property Center

Jobbeschreibung

IT Site Support Specialist Level 2 Onsite – New South Wales

What IT Site Support Specialist Level 2 Onsite...

What you’ll be doing

• Remote diagnostics: Assist branch technicians and customers to diagnose machine faults and identify practical solutions.
• Precision Ag support: Provide support with displays, receivers, rate controllers and other John Deere AMS technology.
• Machine monitoring: Proactively monitor customer machines, uptime alerts and connectivity issues and take action before small issues become bigger problems.
• Technical support: Provide remote technical assistance to branches and customers across our NSW network.
• Customer support: Help customers understand and get greater value from their machinery technology and digital tools.
• Data & connectivity: Support customers and teams with platforms such as John Deere Operations Center and Property Center.
• Team support: Work collaboratively with our branch technicians, service teams and wider TECSight team to deliver great customer outcomes.

What you’ll bring

You don’t need to be a Precision Ag expert when you start. We’re looking for strong technical foundations, curiosity and a willingness to learn. You’ll ideally have:

• Experience as a qualified technician or in an agricultural, construction or forestry-related technical role.
• Strong understanding of machinery repairs, maintenance and diagnostics.
• The ability to interpret and follow Technical Manual procedures.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills.
• A customer-focused, solutions-oriented approach.
• An interest in technology and a willingness to develop your knowledge of Precision Agriculture and connected machinery.
• The ability to work independently while also collaborating closely with technicians, customers and branch teams.

Flexible Location

Wagga Wagga is home to our dedicated TECSight Shared Resource Office, however we’re open to a flexible location for the right candidate. Depending on your experience and circumstances, you could be based from one of our NSW branches or work remotely from home. The role will involve working collaboratively with branches and customers across NSW, along with participation in our rotational on-call roster, so strong communication and the ability to work effectively in a remote environment are important.

What we offer

• Full-time position with a growing specialist technology team.
• Flexible location options for the right candidate.
• Participation in our monthly incentive scheme.
• Ongoing John Deere technical and product training.
• The opportunity to develop skills in Precision Agriculture, remote diagnostics and connected machinery.
• A career pathway beyond the traditional workshop environment.
• Staff discounts on John Deere parts, products, toys and merchandise.
• The opportunity to work with one of Australia’s largest John Deere dealer networks.
• Supportive team environment within a proud Australian family-owned business.

About Hutcheon & Pearce

Hutcheon & Pearce is Australia’s largest family-owned John Deere dealership, with more than 70 years of history and 20 locations across NSW. We support customers across Agriculture, Construction, Forestry and Lifestyle, providing quality John Deere equipment, expert technical support and outstanding after-sales service. Our four core values — Community, Innovation, Integrity and Teamwork — underpin how we work with our customers, our people and our communities. We’re proud of our family-business heritage while continuing to invest in the technology, people and capabilities that will shape the future of our industry.