Technical Support Specialist

Safari 4X4 Engineering; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Safari 4X4 Engineering is seeking a hands-on Technical Support Specialist to assist our local and international dealers and customers. You will diagnose and troubleshoot issues involving Safari-equipped vehicles and work directly with customers and internal teams to deliver practical solutions through to resolution.

The role emphasizes strong customer service, clear communication, and the ability to work independently within a small team.

Qualifications

• Automotive experience is essential, including mechanical and/or electrical experience with 4x4 vehicles.
• Experience troubleshooting automotive equipment, software and technical products.
• Strong customer service and communication skills.
• A current Victorian driver’s licence.

Responsibilities

• Provide technical support via phone, email and remote access.
• Diagnose and troubleshoot automotive hardware, software and vehicle-related issues.
• Manage and prioritise customer cases, following up to ensure resolution.
• Explain technical information clearly to customers with varying levels of knowledge.
• Identify recurring issues, assist with root cause investigations and escalate complex cases.
• Work with internal teams to deliver timely, effective solutions.

Skills

Automotive experience

Customer service

Communication skills

Problem solving

Independent worker

Job description

Join Safari’s growing team, providing technical support to our local and international dealers and customers.

In this hands-on, customer-focused role, you’ll diagnose and troubleshoot issues involving vehicles fitted with Safari products. You’ll work directly with customers and internal teams to find practical solutions and manage enquiries through to resolution.

About the Role

Join Safari’s growing team, providing technical support to our local and international dealers and customers.

In this hands-on, customer-focused role, you’ll diagnose and troubleshoot issues involving vehicles fitted with Safari products. You’ll work directly with customers and internal teams to find practical solutions and manage enquiries through to resolution.

Key Responsibilities

• Provide technical support via phone, email and remote access.

• Diagnose and troubleshoot automotive hardware, software and vehicle-related issues.

• Manage and prioritise customer cases, following up to ensure resolution.

• Explain technical information clearly to customers with varying levels of knowledge.

• Identify recurring issues, assist with root cause investigations and escalate complex cases.

• Work with internal teams to deliver timely, effective solutions.

About You

• Automotive experience is essential, including mechanical and/or electrical experience with 4x4 vehicles.

• Experience troubleshooting automotive equipment, software and technical products.

• Strong customer service and communication skills.

• A logical, practical approach to problem-solving.

• Strong organisational skills and the confidence to take ownership of customer issues.

• A proactive, friendly attitude and willingness to learn new products and systems.

• Ability to work independently and within a small team.

• A current Victorian driver’s licence.

What’s on Offer?

An opportunity to take ownership of customer enquiries, develop your technical knowledge and make a meaningful contribution to the Safari customer experience.

Applicants must have current working rights in Australia.