Inbound Customer Support - Marsden Park - Permanent Position

ActiveRecruitment; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

ActiveRecruitment in Marsden Park, NSW, is seeking an Inbound Customer Support (Product Support Specialist) to help customers get the most out of automotive and outdoor lifestyle products. You’ll be the go-to person for guidance, troubleshooting and solutions.

You don’t need an IT background; full product training will be provided. You’ll answer queries via phone and email, explain solutions, and ensure customers feel supported while building product knowledge and practical expertise.

Qualifications

• Experience in customer service, retail, hospitality, sales or similar roles.
• Clear and confident communication with customers.
• Ability to learn about new products and technologies.

Responsibilities

• Assist customers with product enquiries and troubleshooting.
• Provide clear, practical advice to help customers use products confidently.
• Learn the ins and outs of a diverse range of products and technologies.
• Investigate issues and work with customers to find solutions.
• Deliver a positive customer experience through phone, email and other support channels.
• Build knowledge through ongoing training and hands-on learning.

Skills

Customer service

Communication

Problem solving

Willingness to learn

Job description

Love the outdoors, cars or caravanning? Turn your passion into a career!

Are you the person who loves getting outdoors, planning your next road trip, exploring new places or learning everything there is to know about cars, caravanning and outdoor technology?

We're looking for people who genuinely love the lifestyle, use the products and enjoy helping others get the most out of them.

This is an opportunity to turn your passion for the outdoors, automotive, caravanning or technology into a rewarding career with a growing business. You don't need to come from a traditional IT or call centre background. We're more interested in your enthusiasm, practical knowledge and willingness to learn.

About the Role

As an Inbound Customer Support (Product Support Specialist), you'll help customers get the most out of a range of innovative products across the automotive, outdoor recreation and lifestyle markets.

You'll be the person customers turn to when they need assistance, guidance or help troubleshooting an issue. Using your product knowledge and problem-solving skills, you'll work through questions, explain solutions and make sure customers feel supported.

Full product training will be provided, giving you the opportunity to build your technical knowledge and develop your customer support skills.

Your day-to-day responsibilities will include:

• Assisting customers with product enquiries and troubleshooting.
• Providing clear, practical advice to help customers use products confidently.
• Learning the ins and outs of a diverse range of products and technologies.
• Investigating issues and working with customers to find solutions.
• Delivering a positive customer experience through phone, email and other support channels.
• Building your knowledge through ongoing training and hands‑on learning.

What We're Looking For:

We're open to candidates from a range of backgrounds. Your passion, attitude and ability to learn are just as important as your previous experience.

• Have a genuine passion for the outdoors, automotive, cars, caravanning, camping, touring or adventure.
• Enjoy using products in these areas and have a natural curiosity about how they work.
• Like helping people and can communicate clearly and confidently.
• Have some experience in customer service, retail, hospitality, sales, trade, mechanical work or another people-focused role.
• Are practical, resourceful and enjoy working through problems.
• Are comfortable learning new systems, products and technologies.
• Bring a positive attitude, initiative and a willingness to develop new skills.

You don't need previous IT support or call centre experience, and you don't need to be a technical expert from day one. We're looking for someone with genuine interests, some transferable experience and the motivation to learn.

We are, however, looking for someone who has gained some experience beyond school and is ready to take the next step in their career.

Why Join Us?

• Turn your passion into a career: Work with products that connect with your interests and lifestyle.
• Learn on the job: Receive training and develop valuable product and technical knowledge.
• Build your future: Gain experience and explore opportunities for career progression.
• Be part of a growing team: Join a business expanding its customer support team to meet growing demand.
• Make a difference: Help customers get more from the products they love.

The Details

• Location: Marsden Park, NSW
• Employment: Full-time
• Training: Product training and ongoing development provided