Technical Support

SAF-HOLLAND (Aust.) Pty. Ltd; Brisbane; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Company vehicle provided

Job summary

SAF-HOLLAND (Aust.) Pty. Ltd in Brisbane is seeking an experienced Technical Support specialist. The role focuses on providing high-quality technical advice, conducting product training, and supporting warranty processes for OEMs, transport fleets and service centres.

You will diagnose issues on SAF-HOLLAND suspension and axle systems, deliver hands-on training, and coordinate warranty activities. A fully maintained company vehicle is provided to support field visits across Queensland and NSW.

Qualifications

• Must provide high-quality technical advice and training to OEMs, fleets and service centers.
• Experience diagnosing product issues on heavy-vehicle systems is essential.
• Strong mechanical/technical aptitude and problem-solving skills required.

Responsibilities

• Provide accurate and timely technical support to customers, service centres and internal teams via phone, email and in person.
• Attend customer sites to diagnose product issues and prepare detailed reports.
• Deliver product, installation and service training to OEMs, fleets, service centres and internal staff.
• Assist with internal/external product testing and inspections.
• Assist with the warranty lifecycle, including returns, claims entry, supplier liaison, and maintaining records and documentation.
• Support customers with warranty portal use and booking repairs.
• Support first-service request administration and general office tasks.

Skills

Technical support

Heavy vehicle knowledge

Customer service

Training delivery

MS Excel

Pronto ERP

Education

Trade qualification

Tools

Pronto ERP

MS Excel

CRM/ERP familiarity

Job description

SAF-HOLLAND (Aust.) Pty. Ltd – Brisbane QLD

SAF-HOLLANDGroup is a global leader in the design, manufacture and distribution of quality engineering components, systems and services to the Truck/Trailer Segment (Heavy Vehicle Industry), with headquarters in Germany and multi-national activities in Europe, Asia-Pacific, and the Americas. Locally, SAF-HOLLAND (Aust.) Pty. Ltd has a well-established and enviable reputation, and this is driven byour team's passion to create an exceptional customer experience, from the initial purchase to aftermarket and ongoing technical support.

We are seeking an experienced and customer‑focused Technical Support specialist based in Greater Brisbane, QLD to provide high‑quality technical advice, training and product assistance to OEMs, transport fleets, service centres and internal teams. If you have strong mechanical/technical aptitude, thrive in a fast‑paced environment and enjoy solving complex customer challenges, then this is an opportunity to join a supportive team with a strong reputation across the heavy vehicle industry.

Reporting to the Product, Engineering and Technical Manager (who is based in Victoria), you will provide a point of contact for technical enquiries relating to SAF‑HOLLAND’s market‑leading suspension and axle systems. This hands‑on, varied role includes technical support, product quality checks, technical/product training delivery, warranty coordination and product development involvement. You will be provided with a fully maintained company vehicle in this role.

What You’ll Do

• Provide accurate and timely technical support to customers, service centres and internal teams via phone, email and in person
• Attend customer sites to diagnose product issues and prepare detailed reports
• Deliver product, installation and service training to OEMs, fleets, service centres and internal staff (predominantly throughout Queensland and NSW but may be required to travel to other States) and maintain training materials
• Assist with internal/external product testing and inspections
• Assist with the warranty lifecycle, including returns, claims entry, supplier liaison, and maintaining records and documentation
• Support customers with warranty portal use and booking repairs
• Support first‑service request administration and general office tasks

What You Bring

• Trade qualified in heavy automotive or trailer building
• Experience as a heavy vehicle mechanic/heavy vehicle product knowledge
• Transport industry experience (preferred)
• Strong mechanical and technical aptitude
• Computer literate with MS Office (particularly Excel), experience with CRM and ERP systems (we use Pronto – training will be provided)
• Experience in training or demonstrating service and maintenance of heavy vehicle components

Who You Are

• Great at problem‑solving and follow‑through
• A supportive, team‑oriented communicator
• Energetic, enthusiastic and results‑focused
• A confident person who is comfortable presenting to an audience

This is a full-time role based at your home office. A copy of the position description can be obtained by emailing our HR team at ***********@safholland.com.au.

Applicants must be currently residing in Australia and have full, unrestricted work rights. This includes Australian or New Zealand citizens and permanent residents. A Pre‑Employment Medical assessment may be required, and reference checks form part of our recruitment process.